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36
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE WHAT TO DO
Pumps continue to
operate / Steam is very
wet / Hot water outlet
leaks
• Using highly filtered,
demineralised or distilled
water which is affecting
how the machine is
designed
to function.
We recommend using
cold, filtered water. We do
not recommend using water
with no/low mineral content
such as highly filtered,
demineralised or distilled
water. If the problem persists,
contact Breville Customer
Service Centre.
Water does not flow from
the group head
• Machine has not reached
operating temperature.
Allow time for the machine
to reach operating
temperature. The POWER
button will stop flashing
when machine is ready.
• Water tank is empty. Fill tank. Prime the system
by:
1) Pressing 2 CUP button to
run water through
the group head for
30 seconds.
2) Pressing HOT WATER
button to run water
through the hot water
outlet for 30 seconds.
• Water tank not fully
inserted and locked.
Push water tank in fully and
lock latch closed.
FILL TANK on LCD but
water tank is full
• Water tank not fully
inserted and locked.
Push water tank in fully and
lock latch closed.
No steam or hot water • Machine is not turned
on or up to operating
temperature.
Ensure the machine is
plugged in and the POWER
button is illuminated but not
flashing.
No hot water • Water tank is empty. Fill water tank.
No steam • Steam wand is blocked. Refer to 'Cleaning the Steam
Wand', page 30.
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