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en Faults and what to do about them
52
I am unable to connect to
my home network.
■ Wi-Fi is switched off. To connect to your home network, switch on Wi-Fi. †
must appear on the display.
■ Wi-Fi is switched on but a connection to your home network cannot be
established. Check whether your home network is available or try to con-
nect to your home network again.
Home Connect is not
working.
■ You can find solutions to problems with Home Connect at www.home-con-
nect.com.
■ The availability of the Home Connect functionality depends on the availabil-
ity of the Home Connect Services (e.g. provision of the app) in your country.
Home Connect Services are not available in every country – for further
information please check: www.home-connect.com.
Loud noises, vibrations
and appliance "move-
ment" during the spin
cycle.
■ Is the appliance aligned?
~ "Alignment" on page 18
■ Are the appliance's feet fixed? Secure the appliance's feet.
■ Have the transport locks been removed?
~ "Removing the transport locks" on page 15
The Touch-Display indica-
tor lights do not work
while the appliance is run-
ning.
■ Has there been a power failure?
■ Have the fuses blown? Reset/replace the fuses.
■ If the fault occurs repeatedly, call customer services.
There is detergent resi-
due on the laundry.
■ Some phosphate-free detergents contain water-insoluble residue.
■ Select q Rinse or brush the laundry after washing.
If you cannot rectify a fault yourself (after switching the appliance off and on again) or a repair is required:
■ Switch off the appliance and pull out the mains plug.
■ Turn off the tap and call customer services.
Faults Cause/Remedy
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