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en Faults and what to do about them
50
Faults and what to do about them
± The appliance is connected to the Smart Energy System (energy manager).
0
Other displays Switch off the appliance, wait for five seconds and then switch it on again. If the dis-
play appears again, call customer services.
Faults Cause/Remedy
Water is leaking from the
appliance.
■ Attach the drain hose correctly or replace it.
■ Tighten the screw fitting on the supply hose.
The appliance is not filling
with water.
Detergent is not being dis-
pensed.
■ Programme does not start?
■ Is the tap turned on?
■ Could the filter in the water supply be blocked?
~ "Filter in the water supply is blocked" on page 48
■ Is the supply hose kinked or trapped?
The dispenser is empty
and the fill level indicator
is not flashing.
■ Is the drawer cover/connector dirty?
~ "i-Dos detergent draw and its housing" on page 45
■ Has the detergent drawer been pushed in correctly?
The wrong detergent/fab-
ric softener has been
poured into the dis-
penser(s).
Dispenser(s):
1. Empty and clean.
2. Refill.
Detergent/fabric softener
has congealed in the dis-
pensers.
Clean and refill the dispensers.
The door cannot be
opened.
■ The safety function is activated. Stop the programme?
■ Can the door only be opened by the emergency release?
■ Childproof lock activated? Deactivate childproof lock.
■ The temperature in drum is too high to open the door. Wait approx. 30 sec-
onds until the temperature in drum cools down.
■ The water level in drum is too high.
The programme will not
start.
■ Have you selected I button or selected Finish in time?
■ Is the door closed?
■ Ó lights up: the detergent drawer has not been pushed in completely. Push
the detergent drawer in correctly.
■ Childproof lock activated? Deactivate childproof lock.
■ Presentation mode activated? If the display shows àœ©˜ for 5 s after you
have switched on or off the appliance, the appliance is in presentation
mode. Turn off the presentation mode as follows:
1. Switch the appliance off and on again.
2. Wait for the display message àœ©˜ to disappear.
3. Touch and hold I for at least 5 s.
The display shows ©”” and the appliance will automatically switch off. You
can use the appliance now as usual.
Display Cause/Remedy
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