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Check2
Make sure that the printer port is configured appropriately in the printer driver.
* In the following instructions, "XXX" signifies your printer's name.
1. Log on as a user account with administrator privilege.
2. Select items as shown below.
• In Windows 8.1 or Windows 8, select Control Panel from the Settings charm on Desktop >
Hardware and Sound > Devices and Printers.
•
In Windows 7, select Devices and Printers from the Start menu.
•
In Windows Vista, select the Start menu > Control Panel > Hardware and Sound > Printers.
•
In Windows XP, select the Start menu > Control Panel > Printers and Other Hardware > Printers
and Faxes.
3.
Open the properties of printer driver for the printer.
•
In Windows 8.1, Windows 8, or Windows 7, right-click the "Canon XXX series" icon (where "XXX" is
your printer's name), then select Printer properties.
•
In Windows Vista or Windows XP, right-click the "Canon XXX series" icon (where "XXX" is your
printer's name), then select Properties.
4.
Click the Ports tab to confirm the port settings.
Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX series Printer"
appearing in the Printer column is selected for Print to the following port(s).
Note
•
When the printer is used over LAN, the port name of the printer is displayed as
"CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a
character string specified by the user when setting up the printer.
•
If the setting is incorrect:
Reinstall the printer driver with the Setup CD-ROM or install it from our website.
•
Printing does not start even though the printer is connected to the computer using a USB cable and
the port named "USBnnn" is selected:
In Windows 8.1 or Windows 8, select My Printer on the Start screen to start My Printer. If My
Printer is not displayed on the Start screen, select the Search charm, then search for "My Printer".
Set the correct printer port on Diagnose and Repair Printer. Follow the on-screen instructions to
set the correct printer port, then select your printer's name.
In Windows 7, Windows Vista, or Windows XP, click Start and select All programs, Canon
Utilities, Canon My Printer, Canon My Printer, then select Diagnose and Repair Printer. Follow
the on-screen instructions to set the correct printer port, then select your printer's name.
If the problem is not resolved, reinstall the printer driver with the Setup CD-ROM or install it from our
website.
• Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the
printer is used over LAN:
Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then
associate the port with the printer using Associate Port in the Settings menu.
If the problem is not resolved, reinstall the printer driver with the Setup CD-ROM or install it from our
website.
Check3
Make sure that the printer is connected to your computer properly.
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