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57
Troubleshooting
Problem Possible Reason Solution
Float valve
does not rise
Food debris on oat valve or oat valve
silicone cap
Remove oat valve from lid and clean
thoroughly. Perform the Initial Test Run to
check for function. Record ndings and
contact Customer Care.
Too little liquid in the inner pot
Check for scorching on bottom of inner
pot; remove if necessary. Add thin, water-
based liquid to inner pot based on size:
6 Qt: 1 1/2 cups (12 oz / 375 mL)
8 Qt: 2 cups (16 oz / 500 mL)
Float valve silicone cap damaged or missing Install or replace oat valve.
Float valve obstructed by lid-locking
mechanism
Tap oat valve with a long utensil. If the oat
valve does not drop, turn the cooker off.
Contact Customer Care.
No heat in the inner pot
Perform the Initial Test Run to check for
function. Record ndings and contact
Customer Care.
Inner pot base may be damaged
Perform the Initial Test Run to check for
function. Record ndings and contact
Customer Care.
Minor steam
leaking/
hissing
from steam
release valve
during cook
cycle
Quick release switch not in Seal position
Move quick release switch to the Seal
position.
Cooker is regulating excess pressure This is normal; no action required.
Steam
gushes
from steam
release valve
when quick
release
switch is in
Seal position
Not enough liquid in the inner pot
Add thin, water-based liquid to inner pot
based on size:
6 Qt: 1 1/2 cups (12 oz / 375 mL)
8 Qt: 2 cups (16 oz / 500 mL)
Pressure sensor control failure
Contact Customer Care.
Steam release valve not seated properly
Move quick release switch to the Seal
position.
Display
remains
blank after
connecting
the power
cord
Bad power connection or no power
Inspect power cord for damage. If damage
is noticed, contact Customer Care.
Check outlet to ensure it is powered.
Cooker’s electrical fuse has blown
Contact Customer Care.
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