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33
Solutions to common problems • BEFORE YOU CALL
Problem Possible Causes Solutions
Oven smokes
excessively when
broiling.
Oven door was left open. Be sure oven door is closed when broiling.
Meat too close to upper burner. Reposition oven rack lower to provide proper clearance
between the food & the upper burner.
Meat not prepared for broil. Remove excess fat from meat. Remove fatty edges.
Insert placed incorrectly on
broil pan (some models).
Always place insert on the broil pan with ribs up and slot holes
downward. This will allow grease to drip into pan.
Excessive spillovers or grease
built up inside oven.
Regular cleaning is needed when broiling frequently.
Flames inside oven
or smoking from
oven vent.
Excessive food spillovers in
oven.
Wipe up any excessive spillovers before starting the oven.
Should an oven re occur, close the oven door and turn the
oven OFF. If the re continues, use a re extinguisher. DO
NOT put water or our on the re! Flour may be explosive.
Surface burners will
not ignite.
Surface control knob not set at
the lite position.
Push in and turn the surface control knob to the lite position
until burner ignites; then turn knob out of the lite position and
adjust to desired ame size.
Burner caps are missing or not
seated properly.
Check that all surface burner caps are level and seated
correctly on surface burner heads. See “Cleaning the cooktop
and surface burners” in the Care & Cleaning section.
Burner ports are clogged. With all surface burners turned OFF, use a small-gauge wire or
needle to burner head slots and ignition ports. See “Cleaning
the cooktop and surface burners” in the Care & Cleaning
section for additional cleaning instructions.
Electric power outage. If needed, surface burners may be lit manually. See section on
Setting Surface Controls.
Power cord is disconnected. Plug power cord into the power outlet.
Surface burner ame
uneven or only part
way around burner
cap.
Burner caps are not seated
properly.
Check that all surface burner caps are level and seated
correctly on surface burner heads. See “Cleaning the cooktop
and surface burners” in the Care & Cleaning section.
Moisture may be present after
cleaning.
Lightly fan the ame & allow burner to operate until ame
is full. Dry the surface burners thoroughly following the
instructions under “Cleaning the cooktop and surface burners”
provided in the Care & Cleaning section.
Burner slots or ports are
clogged.
With all surface burners turned OFF, use a small-gauge wire or
needle to burner head slots and ignition ports. See “Cleaning
the cooktop and surface burners” in the Care & Cleaning
section for additional cleaning instructions.
Surface burner ame
is too high.
Surface knob is set too high. Adjust surface control knob to a lower ame setting.
Burner caps are not seated
properly.
Burner caps are not seated properly. Check that all surface
burner caps are level and seated correctly on surface burner
heads. See “Cleaning the cooktop and surface burners” in the
Care & Cleaning section.
Surface burner ame
is orange.
Dust particles in gas line. Allow burner to operate a few minutes until ame turns blue.
Residence near salt water. A slightly orange ame may be unavoidable from salt content in air.
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