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31
Problem Possible Causes Solutions
Oven portion of
appliance does not
operate. Gas cooktop
burners operate.
Gas regulator shut-off valve
may have been moved to OFF
at installation.
Be sure gas regulator valve is set to the ON position. See
installation instructions.
Incorrect oven control setting. Be sure the oven control was set correctly for the requested
feature. See Setting Oven Controls section and review
instructions for the desired cooking function in this manual or
see “Entire appliance does not operate” in this checklist.
Entire appliance does
not operate.
Power supply to appliance
disconnected or electrical
power outage.
Be sure appliance power cord is plugged properly to electrical
outlet. Check house circuit breaker; reset if needed. If the
electric service to the house is out, call your local electric utility
for service.
Service wiring is incomplete. Contact your dealer, installing agent or authorized service
agent for assistance.
Range is not level. Floor is not level, weak or
unstable.
If oor under range is sagging or sloping, contact a carpenter
to correct the problem.
The cooktop or oven racks are
not level.
To correct, place oven rack in center of oven. Place a bubble
level centered on the oven rack. Adjust by turning leveling legs
at bottom of range until the oven rack rests level.
Cabinet alignment may make
range appear not level.
Be sure kitchen cabinets are square & have sufcient room for
appliance clearance.
Cannot move
appliance easily.
Appliance must
be accessible for
service.
Gas line is hard-plumbed. Replace gas supply line with a exible CSA International
approved metal appliance connector.
Carpet interferes with range. Provide sufcient space so appliance may be lifted over carpet.
Cabinets are built in too tightly
to appliance sides.
Contact builder or installer to make appliance accessible.
Convect fan makes
noise (some models).
The convect fan may turn ON
or OFF automatically.
This is normal. On some cooking features the convect fan may
run until the feature is done or the oven door is opened.
Convect fan does not
start immediately or
turns ON and OFF
while cooking (some
models).
The convect fan start time is
delayed.
This is normal. The convect fan will take 6 minutes to
begin rotating after starting any convect feature.
Oven door is open. The convect fan will turn OFF if the oven door is opened while
any convect feature is active. Close oven door.
Convect fan turns on
with features that
should run without a
fan (some models).
For some models the convect
fan may turn ON while
preheating.
This is normal (if equipped).
Oven control displays
“Prob ERR”.
The probe is not
recognized by the
oven control.
The probe is not fully inserted
into the probe receptacle.
Double check that the temp probe is fully inserted into probe
receptacle. Use only the probe originally supplied with range.
If the error code persists, the
probe may be damaged or the
probe cable has a short.
Remove the probe from receptacle and oven. The oven may
still be used normally without the probe. Call your authorized
service agent for a replacement probe.
Solutions to common problems
• BEFORE YOU CALL
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