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32
BEFORE YOU CALL • Solutions to common problems
Problem Possible Causes Solutions
bake or self-clean
did not start at the
time expected.
The time of day is incorrect. Set clock with correct time of day before adding a delay start
setting. See “Setting the clock” in Setting Oven Controls
section.
Strong odor from
range or smells hot.
Self-clean was started for
the rst times or from a new
range.
It is normal for odors to occur during self-clean, especially
during the rst self-clean cycle. It is recommend to ventilate
the kitchen area. Open any windows and if available turn on
an exhaust fan or overhead range hood during the self-clean
cycle.
Unable to remove
items from oven after
starting self-clean.
Oven door locks immediately
after setting self-clean.
Press cancel to stop self-clean. Wait for the oven door to
unlock. Once unlocked, remove any items left in the oven,
close the oven door and set for self-clean again.
Oven door did not
unlock after the self-
clean cycle.
Oven is too hot. Allow about 1 hour after the self-clean cycle for the oven to
cool enough before the oven door will unlock.
Self-clean feature will
not start.
Incorrect control setting. Carefully follow the preparation and programming instructions
under Self-cleaning.
Oven door open. The oven door must lock before the self-clean cycle will start.
Be sure the oven door is closed before starting self-clean.
Self-clean will not
restart after being
cancelled.
The control has determined
oven is too hot to restart self-
clean (some models).
In some cases after cancelling self-clean, you may be required
to wait up to 4 hours before the self-clean feature may be used
again. Watch display for any messages.
Soil not completely
removed after self-
cleaning cycle.
Heavy soils. Clean time too
short or spillovers were left
inside oven.
Set self-clean feature for maximum cleaning time. Remove any
excessive spillovers from oven before starting self-clean.
Carefully follow prepartion instructions under “Self-cleaning”.
Failure to clean soil from the
oven frame, the door liner
outside the oven door gasket
and the small area at the front
center of the oven bottom.
These areas are not within the self-cleaning area, but get hot
enough to burn on residue. Clean these areas before starting a
self-clean cycle. Burned-on residue may be cleaned with a stiff
nylon brush and water or a nylon scrubber. Be careful not to
damage the oven gasket.
Interrupted by power outage. Once power is restored restart self-clean.
Powdered ash inside
the oven cavity after
self-clean cycle.
This is normal. The
temperature of the self-clean
feature turned dirt to ash.
Wait for the oven to completely cool. Wipe away any residue
or powdered ash from the oven interior using a clean damp
cloth or paper towel.
Oven rack nish is
dull or discoloring.
Oven racks left inside oven
during self-clean.
Remove all oven racks from oven before starting self-clean.
Clean after removing from the oven using a mild, abrasive
cleaner following manufacturer’s instructions. Thoroughly rinse
and dry.
Oven rack no longer
slides in or out of
oven easily.
Oven racks left inside oven
during self-clean.
Remove all oven racks from oven before starting self-clean.
To ease rack movement, remove from oven and clean if
needed. Then apply a small amount of vegetable oil to a paper
towel and wipe oil on edges of oven racks. Do not use lubricant
spays.
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