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Faults and what to do about them en
53
The spin result is not sat-
isfactory.
Laundry wet/too damp.
■ Not a fault – the unbalanced load detection system has interrupted the
spin cycle because the laundry is unevenly distributed. Distribute small and
large items of laundry evenly in the drum.
■ Is Less Ironing selected?
■ Is ç Silent Wash programme setting or Silent Wash programme
selected (depending on the model)?
■ Is the selected spin speed too low?
The spin cycle runs sev-
eral times.
Not a fault – the unbalanced load detection system is adjusting an imbalance.
The programme is taking
longer than usual.
■ Not a fault – the unbalanced load detection system is adjusting an imbal-
ance by repeatedly distributing the laundry.
■ Not a fault – the foam detection system is activated – a rinse cycle has
been switched on.
The length of the pro-
gramme changes during
the wash cycle.
Not a fault – the programme sequence is optimised for the specific washing
process. This may change the length of the programme shown on the Touch-
Display.
Foam may come out of
the detergent drawer.
Too much detergent used?
Mix 1 tablespoon of fabric softener with ½ litre of water and pour into
dispenser II. (Not for outdoor, sports and down-filled textiles!)
Reduce detergent dosage for the next wash cycle.
Use commercially available low foam detergent and care product which are
suitable for machine.
Odours, stain formation in
the appliance.
Run the Drum Clean90 °C programme without laundry.
Add washing powder or a detergent containing bleach.
Note: To prevent foaming, only use half the amount of detergent recommend-
ed by the detergent manufacturer. Do not use detergents designed for woollens
or delicates.
I am unable to connect to
my home network.
■ Wi-Fi is switched off. To connect to your home network, switch on Wi-Fi. |
must appear on the display.
■ Wi-Fi is switched on but a connection to your home network cannot be
established. Check whether your home network is available or try to con-
nect to your home network again.
Home Connect is not
working.
■ You can find solutions to problems with Home Connect at www.home-con-
nect.com.
■ The availability of the Home Connect functionality depends on the availabil-
ity of the Home Connect Services (e.g. provision of the app) in your country.
Home Connect Services are not available in every country – for further
information please check: www.home-connect.com.
Loud noises, vibrations
and appliance "move-
ment" during the spin
cycle.
■ Is the appliance aligned? ~ "Alignment" on page 18
■ Are the appliance's feet fixed? Secure the appliance's feet.
■ Have the transport locks been removed? ~ "Removing the transport
locks" on page 14
Faults Cause/Remedy
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