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en Faults and what to do about them
52
Faults and what to do about them
Faults Cause/Remedy
Water is leaking from the
appliance.
■ Attach the drain hose correctly or replace it.
■ Tighten the screw fitting on the supply hose.
The appliance is not filling
with water.
Detergent is not being dis-
pensed.
■ Programme does not start?
■ Is the tap turned on?
■ Could the filter in the water supply be blocked?
~ "Filter in the water supply is blocked" on page 50
■ Is the supply hose kinked or trapped?
The wrong detergent/fab-
ric softener has been
poured into the dis-
penser(s).
Dispenser(s):
1. Empty and clean.
2. Refill.
Detergent/fabric softener
has congealed in the dis-
pensers.
Clean and refill the dispensers.
Unable to open door. ■ The safety function is activated. Stop the programme?
■ Can the door only be opened by the emergency release?
~ "Emergency release" on page 51
■ Child lock is activated? For continuing please hold "Deactivate child lock"
for 3 seconds.
■ Water temperature too high. Please wait until the door buttonlights up and
then try again.
■ Water level too high. Please start "Drain" programme first.
■ Stopping drum. Please wait until the door button lights up and then try
again.
■ Door opener has overheated. Please wait until the door buttonlights up and
then try again.
■ Door blocked. Remove any objects near the door and try again.
■ Programme running. Please pause the programme and then tryagain.
■ Concentration of active oxygen too high. Please wait until the door button
lights up and then try again.
The programme will not
start.
■ Have you touched the I button or selected B Delayed start time?
■ Is the door closed?
■ Child lock is activated? For continuing please hold "Deactivate child lock"
for 3 seconds.
The water is not draining. ■ Could the drain pump be blocked?
~ "Drain pump is blocked" on page 49
■ Could the drain hose at the siphon be blocked?
~ "The drain hose at the siphon is blocked" on page 50
Water is not visible in the
drum.
Not a fault – the water is below the visible area.
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