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24
TROUBLESHOOTING GUIDE TROUBLESHOOTING GUIDE
Problem Possible Causes Solutions
CUBES
PRODUCED BY
ICE MAKER ARE
TOO SMALL
•Water shutoff valve connecting
refrigerator to water line may be
clogged.
•Call a plumber to clear the valve.
ICE HAS BAD
TASTE OR ODOR
•The ice maker was recently installed.
•The ice has been stored for too long.
•The food has not been wrapped
tightly in either compartment.
•The water supply contains minerals
such as sulfur.
•The interior of refrigerator needs
cleaning.
•Ice storage bin needs cleaning.
•Discard first few batches of ice to avoid discolored
or off-flavored ice.
•Throw away old ice and make new supply.
•Rewrap foods since odors may migrate to the ice if
food is not wrapped properly.
•A new filter may need to be installed to eliminate
taste and odor problems.
•See “Care and Cleaning” section.
•Empty and wash bin. Discard old cubes.
THERE IS WATER
IN THE DEFROST
DRAIN PAN
•The refrigerator is defrosting.
•It is more humid than normal.
•The water will evaporate. It is normal for water to
drip into the defrost pan.
•Expect that the water in the defrost pan will take
longer to evaporate. This is normal when it is hot
or humid.
THE
REFRIGERATOR
SEEMS TO MAKE
TOO MUCH NOISE
•The sounds may be normal for your
refrigerator.
•Refer to the “Understanding sounds you may
hear” section.
FROST OR ICE
CRYSTALS ON
FROZEN FOOD
•The door is not closing properly.
•The door is opened often.
•See “Doors will not close completely” above.
•When the door is opened, warm, humid air is
allowed in the freezer resulting in frost.
THE ICE MAKER IS
NOT PRODUCING
ICE OR ICE CUBES
ARE FREEZING
TOO SLOWLY
•The freezer temperature is cold
enough to produce ice.
•Door left open.
•Wait 24 hours after hook-up for ice production.
See the “Control Panel Features” section.
•Check to see if something is holding the door
open.
AUTOMATIC ICE
MAKER DOES
NOT WORK
•Ice maker power switch on OFF (O)
position.
•Water supply turned off or not
connected.
•Freezer compartment too warm.
•Piled up the cubes in the storage
bin cause the ice maker to shut off.
•Move the switch to the ON (I) position.
•See the “Connecting the Water Line” section.
•Wait 24 hours for the freezer to reach its ideal
temperature.
•Level cubes by hand or shake the bin occasionally.
NOT DISPENSING
ICE
•All the doors are not closed
completely.
•The dispenser display is locked.
•Ice is not selected on the dispenser
•The ice dispenser is not used often.
•Ice bin is not installed correctly.
•New installation.
•Ice cubes are stuck in the delivery
chute.
•Ice will not dispense if any of the refrigerator doors
are left open.
•Press and hold the Lock button for 3 seconds to
unlock the control panel and dispenser.
•The dispenser can be set for ice or water. Make
certain that the control panel is set for the proper
operation. Press the dispenser button on the
control panel to cycle through the ice and water
options.
•Check the ice bin for ice cubes clumping/ sticking
together. If they are, break up the ice cubes allow
for proper operation.
•Be sure to install the ice bin firmly into position.
•Wait 24 hours after ice maker installation for ice
production to begin. Wait 72 hours for full ice
production.
•Use a plastic utensil to clear the delivery chute.
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