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The problem Try this!
Unable to find a Channel
If your TV is not connected to a cable or satellite box, run Auto Program ( Settings
Broadcasting Auto Program).
The TV image does not
look as good as it did in
the store.
Store displays are all tuned to digital, HD (high definition) channels.
If you have an analog cable or satellite box, upgrade to a digital cable or satellite box. Use
HDMI or Component cables to deliver HD (high definition) picture quality.
Many HD channels are upscaled from SD (Standard Definition) content. Look for a channel
that is broadcasting HD content.
● Cable/Satellite Subscribers: Try HD channels from the channel lineup.
● Air/Cable Antenna Connection: Try HD channels after running the Auto Program function.
Adjust the cable or satellite box's video output resolution to 1080i or 720p.
The picture is distorted.
The compression of video content may cause picture distortions, especially in fast moving
pictures from sports programs and action movies.
If the signal reception is weak or poor, screen distortion may be visible but it is not a
malfunction.
Mobile phones used close to the TV (within 3.2 ft) may cause noise on analog and digital
channels.
The color is wrong or
missing.
If you’re using a Component connection, make sure that the Component cables are connected
to the correct jacks. Incorrect or loose connections may cause color problems or a blank
screen.
The color is poor or the
picture is not bright
enough.
Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Color settings.
See if Power Saving Mode ( Settings General Eco Solution Power Saving
Mode) has been enabled.
Try resetting the picture. ( Settings Picture Expert Settings Reset Picture)
There is a dotted line on
the edge of the screen.
Change Picture Size Settings to 16:9 Standard.
" If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Center
for assistance.
" If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.
" If the problem persists, check the signal strength or refer to the external device’s user manual.
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