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The problem Try this!
The picture is black and
white
Use a composite cable when you connect AV equipment to the TV.
If you are using the composite cable, connect the video cable (Yellow) to the VIDEO (Yellow /
Green) input port.
The COMPONENT IN port may not be supported depending on the model or
geographical area.
Check whether Grayscale is set to On.
•
Settings General Accessibility Grayscale
The picture won’t display in
full screen
HD channels will have black bars on either side of the screen when displaying upscaled SD
(4:3) content.
Black bars will appear at the top and bottom of the screen when you watch movies that have
aspect ratios different from your TV.
Adjust the picture size options on your external device or set the TV to full screen.
• Settings Picture Picture Size Settings Picture Size
The Caption function in the
TV menu is deactivated
When an external device is connected with an HDMI or Component cable, the Caption
function is unavailable. Adjust the caption setting on the external device.
Captions appear on the TV
screen
Turn off the Caption function in Caption Settings.
•
Settings General Accessibility Caption Settings Caption
The HDR of the connected
external device turns off
Expand the reception range of the corresponding HDMI input signal in Input Signal Plus.
•
Settings General External Device Manager Input Signal Plus
If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Center
for assistance.
If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.
If the problem persists, check the Signal Information or refer to the external device’s user manual.
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