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Troubleshooting
Troubleshooting
English62
Samsung Smart Home
Problem Action
I could not nd
“Samsung Smart
Home” in the app
market.
• The Samsung Smart Home app is available for smartphones
that run Android 4.0 (ICS) or higher, or iOS 7.0 or higher.
The Samsung Smart
Home app fails to
operate.
• The Samsung Smart Home app for available in applicable
models only.
• The old Samsung Smart Washing machine app cannot connect
with Samsung Smart Home models.
The Samsung Smart
Home app is installed
but is not connected
to my washing
machine.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• Make sure that the SmartHome Adapter is inserted properly.
• If the Wi-Fi Indicator(
) on the washing machine’s display
is off, this indicates that no network connection has been
established. Use the Samsung Smart Home app to connect and
register the washing machine with your home network access
point (AP).
Could not log into the
app.
• You must log into your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s
onscreen instructions to create one.
An error message
appears when I try to
register my washing
machine.
• The connection may fail due to the distance from your access
point (AP) or electrical interference from the surrounding
environment. Wait a moment and try again.
The Samsung
Smart Home app
is successfully
connected to my
washing machine but
does not run.
• Exit and restart the Samsung Smart Home app or unplug your
router and then reconnect it.
• Remove the SmartHome Adapter, and reconnect it properly.
Then, try again.
WF45K6500AV_DC68-03665A-02_EN.indd 62 2016/8/12 14:38:17
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