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User Manual
- User Manual - (English, French, Spanish)
- Warranty - (English)
- Installation
- Charging
- Using POWERbot
- Using the remote controller
- Name of each part
- Setting time/schedule
- Cleaning and maintaining
- SmartThings App
- Notes and cautions
- Information codes
- Troubleshooting
Table of contents
User Manual for Robot Vacuum
Installation
The docking station must be plugged in and turned on at all times.
1. Connect the battery charger jack to the docking station
2. Connect the power cord to the battery charger
When using the battery charger, the side with the sticker attached must face down.
3. Connect the power plug to the outlet
Accessories
✻✻Accessories may differ depending on the models.
✻✻Refer to page 17 for the installation of boundary markers.
✻✻Battery Spec : Lithium-ion, 21.6V, 3600mAh, 12cell
✻✻For VR2A726*** models, combo brush and soft action brush are provided.
Installation note
Note
- Install the docking station in a place where the floor and wall are level.
- It is best to install the docking station along the grain of wooden floors.
- If the emergency switch is off, the POWERbot will not charge even if it is docked on the docking station.
- Always turn on the power of the docking station.
– If power is not supplied to the docking station, the POWERbot cannot find it and cannot automatically recharge.
– If the POWERbot is left detached from the docking station, the battery will drain naturally.
- If the POWERbot is in sleep mode, power will not come on even if the emergency switch is turned off and then on. Press and hold the [Start/Stop] button on the POWERbot to turn the sleep mode off.
Charging
Charge the POWERbot fully before using for the first time. (Refer to the page 35 for the charging time.)
WARNING
• Rated input voltage of this product is 100-240 V ~ .
1. Turn on the emergency switch on the bottom
You must turn on the emergency switch to turn on the POWERbot.
2. Manually charge the POWERbot by placing it on the docking station
Make sure the charging pins on the POWERbot and the docking station are aligned.
3. Check the charging status
will turn on according to charging progress and "FULL" will turn on when charging is complete.
Automatic charging
When the battery indicator blinks during cleaning, the POWERbot will return to the docking station to charge itself automatically.
Recharging
You can command the POWERbot to recharge at the docking station while it is in cleaning.
Low battery (Lo)
Manually charge the POWERbot by placing it on the docking station.
Steps to take if recharging not occuring:
Check the installation status of the docking station when:
- the docking station is located in a place where the POWERbot cannot easily access it.
- the distance between the docking station and POWERbot is over 16.4 ft (5 m).
– It may take a long time for POWERbot to return to the docking station for recharging
Manually charge the POWERbot when:
- the docking station is located in a corner
- the battery is fully exhausted fthe POWERbot is immobilized by an obstacle (furniture etc.)
- the POWERbot can't climb a threshold near
- the docking station (The maximum height of a threshold the POWERbot can climb is about 0.6 in (1.5 cm)).
- when the battery indicator blinks and "Lo" is displayed
- when the POWERbot is set to the Spot clean or Manual clean mode
Using POWERbot
You must turn on the emergency switch on the bottom of the unit before using POWERbot.
Turning the power on/off
Press the button for more than 3 seconds
WARNING
• When POWERbot is not used for about 30 minutes, it automatically returns to the docking station to recharge.
Starting Auto clean mode
The POWERbot moves and automatically cleans the set areas only once.
✻✻ Stop cleaning: Press and release thebutton
Using Spot clean mode
The POWERbot cleans a localized area intensely.
Recharging/Energy-saving mode
- Recharging
You can command POWERbot to recharge at the docking station automatically while it is cleaning by pressing this button.
- Energy-saving mode
Refer to page 17.
Selecting cleaning modes
✻ If POWERbot fails to return to the docking station, it will turn to energy-saving mode and display panel will be turned off.
✻ To exit the energy-saving mode, press the [Start/Stop ] or [Power ] button of main body or remote controller.
✻ If cleaning in Auto clean mode is completed within 15 minutes, POWERbot cleans 1 more time.
✻POWERbot increases suction power in Spot clean and Point cleaning mode.
Cleaning method for each modes
Auto clean
Automatically cleans the set areas only once.
Spot clean
Cleans a localized area intensely. It can be used to clean bread or cookie crumbs.
Manual clean
You can move POWERbot with the remote controller to clean the desired spot.
Repeat clean
Cleans repeatedly until the battery is depleted.
Note
- If you select Auto clean or Repeat clean, the POWERbot cleans the area near the docking station first.
Using special cleaning functions
Cleaning function | Operation | Displayed icon |
Intelligent power control |
✻When the POWERbot detects a carpet in normal mode, it will automatically operate with stronger suction power. |
|
Edge Clean Master |
✻ When the POWERbot detects an edge or corner in Auto clean or Spot clean, the auto shutter tool operates and approaches the edge or corner section to clean.
|
About the boundary markers
To prevent the POWERbot from entering the following areas, place the boundary markers on the floor in an shape at intervals of about 5.9 in (15 cm).
Where a raised spot exceeds 1.9 in (5 cm)
Where there is a slide, swing, fireplace, or any flammable substance or moisture.
Where a threshold is higher than 0.6 in (1.5 cm)
Where there is risk of falling such as near stairs, porches, or guardrails.
Using Energy-saving mode
You can select the Energy-saving mode to save energy during battery charging. Energy-saving mode turns off all functions except battery charging. Use it to reduce power consumption while you are away from home for an extended period of time.
How to select or cancel | Displayed icon |
✻✻About 3 seconds later, the previous indicator will appear. |
Note
- If you select the Auto/Max/Manual clean mode or press the Point cleaning button, the Energy-saving mode will be cancelled.
- When Energy-saving mode is on, setting the schedule will cancel Energy-saving mode.
– If you select the Energy-saving mode after setting the schedule, the schedule will not be cancelled.
- If the docking station is off, Energy-saving mode will be cancelled.
- If the battery is completely flat, place the POWERbot on the docking station, and then press the [Start/Stop ] button on the main body.
Using the remote controller
1. Operation & Recharging
2. Cleaning modes
3. Suction power
4. Additional function
✻✻Turning the emergency switch off and then on will not cancel or change the settings.
5. Manual clean mode & Direction control
✻✻Moving backward is not available.
6. Point cleaning
You can use the remote controller to point and clean the desired spot while the POWERbot is in cleaning process.
Point the red light on the floor within 0.5 m around POWERbot's location.
Press and hold the Point cleaning button to move the red light to the desired spot. The POWERbot will follow the light while cleaning.
- If you point the red light directly at the body of the POWERbot, abnormal operation may occur. Therefore, point the red light within 0.5 m around the POWERbot.
Operating distance of the remote controller
Inserting batteries
Open the battery cover by lifting it up while pressing the locking tab and insert the batteries as shown in the illustration. Then, close the cover until it clicks into place.
Name of each part
Top
1. Display panel
2. Remote control signal receiver
3. Obstacle sensor
4. Dustbin
5. Camera
6. Dustbin button
7. Bumper sensor
8. Auto shutter tool
Bottom
* Optical sensor: Measures moving distance by the light pattern which is reflected from floors and comes into the optical receiver.
1. Charge pins
2. Brush
3. Brush cover
4. Cliff sensor
5. Roller
6. * Optical sensor
7. Battery cover
8. Brush cover button
9. Driving wheel
10. Emergency switch
11. Auto shutter tool
Display panel
1. Mute
2. Information Indicator
3. Remote control Off/On indicator
4. Wi-Fi
5. Battery indicator
6. One-time/Daily schedule
7. Number display
8. Spot clean mode
9. Manual clean mode
10. Repeat clean mode
11. Quiet mode
12. Normal mode
13. Turbo mode
14. Spot cleaning button
15. Start/Stop button
16. Recharging button
Setting time/schedule
Setting the time
You must set the current time before using the One-time/daily schedule.
Setting the schedule
Setting/cancelling the schedule can only be done while POWERbot is docked on the docking station.
Skip to previous, next setting
Cancelling during setup
Setting will be canceled automatically when there's no input for 7 seconds.
Cancelling One-time/Daily schedule
- You can set the multi-time schedule and the anti-disturbance time with the SmartThings App.
- When the anti-disturbance time is set at the SmartThings App, you cannot set the schedule at the body of the POWERbot within the set anti-disturbance time.
– If you want to set the schedule within the set anti-disturbance time, cancel the set anti-disturbance time at the SmartThings App first.
Cleaning and maintaining
You must turn off the emergency switch before cleaning POWERbot.
Cleaning the dustbin
1. Press the button to remove the dustbin
2. Remove the dustbin cover
3. Remove dust in the dustbin and cyclone unit
4. Detach the cyclone unit from the dustbin cover, and then wash the dustbin and the filter
5. Reassemble the dustbin
6. Reinsert the dustbin into the main body until it clicks
Cleaning the sensors and the camera
Lightly wipe with soft cloth. Do not use water or cleaning solutions.
Cleaning the brush and Auto shutter tool
Brush design may differ depending on the model. Do not clean the brush with water.
1. Remove the brush cover
2. Remove the brush
3. Clean the brush
Remove remaining dirt on the soft action brush with a wet tissue or a dry cloth.
4. Clean the auto shutter tool
5. Reassemble the brush
6. Reassemble the brush cover
For VR20R726*** models, check that the brush cover is correct for the assembled brush.
Cleaning the Driving wheel
1. Put a soft cloth on the floor and place POWERbot upside-down on the cloth.
2. Use a blunt rod or tweezers to remove foreign matter.
SmartThings App
The SmartThings App is only compatible with models that have a Wi-Fi function.
Setting up the wireless router
Please refer to the user manual of your wireless router if you have access problems.
- Samsung POWERbot supports only Wi-Fi 2.4 Ghz.
- Samsung POWERbot supports IEEE 802.11b/g/n and Soft-AP.
– IEEE 802.11n is recommened.
- Samsung POWERbot supports only DHCP (Dynamic Host Configuration Protocol). Please make sure that the DHCP server option is activated on your wireless router.
- POWERbot supports the WEP-OPEN, WPA-PSK/TKIP, and WPA2-PSK/AES for the authentication and encryption protocols.
– WPA2-PSK/AES is recommended.
– Confirm that your router has a unique SSID and password.
- The quality of your wireless network connection may be influenced by the surrounding wireless environment.
- If your Internet service provider has permanently registered the MAC address (a unique identification number) of your PC or modem, your POWERbot may not be able to connect to the Internet. Ask your Internet service provider about the procedure to connect an apparatus other than a PC to the Internet.
- If your internet service provider requires your ID or password to connect to the internet, your POWERbot may not be able to connect. If this is the case, you must enter your ID or password when connecting to the Internet.
- The POWERbot may not be able to connect to the Internet because of firewall issues. Contact your Internet service provider to resolve these issues.
- Some wireless routers may transmit an abnormal Domain Name Server (DNS) address even if the Internet is not connected. If this occurs, contact the manufacturer of your wireless router and your Internet service provider.
- If you still cannot connect to the Internet even after trying the procedure provided by your Internet service provider, please contact an authorized Samsung service center.
- If your router is not a Wi-Fi certified product, The POWERbot may not be able to connect to the Internet.
Downloading the SmartThings App
- Download and install the SmartThings app from the markets (Google Play Store, Apple App Store, or Samsung Galaxy Apps). To find the app, use the keyword “SmartThings”.
Note
- SmartThings is incompatible with tablets and some mobile devices.
– [Android] 6.0 or later (at least 2GB of RAM) is recommended.
- iPad and some mobile devices may not be supported.
– [iOS 10.0] or later / iPhone 6 or later is supported.
- Visit Play Store or App Store to see if your mobile device is compatible with SmartThings.
- The supported features are subject to change without any prior notice.
Setting up a Samsung account
- You must sign in to a Samsung account before using the SmartThings app.
- To set up a Samsung account, you can follow the directions provided by the SmartThings app.
- Or, if you have a Samsung smartphone, you can add your Samsung account in the setting app of your smartphone. Then, it will automatically sign in to your Samsung account.
Adding a device to the SmartThings APP
1. Connect your smartphone to your wireless router.
– If the smartphone is not connected, turn on the Wi-Fi in the Settings App and select a wireless router you want to connect to.
– Disable the "Mobile data" use option of a smartphone to use Wi-Fi only and connect a device.
2. Launch the SmartThings app on your smartphone.
3. If a pop-up saying that a new device has been found appears, tap ADD NOW.
– If the pop-up doesn’t appear, tap the + button and select the device which you want to connect from the list of AVAILABLE DEVICES.
– If your device doesn’t appear in the list, add the device manually by selecting the device type and selecting the specific device model.
4. [Android] The connection to your device will be progressed automatically.
– [iOS] Open the setting app, and select [robot vacuum] Samsung in the Wi-Fi list.
5. Provide the authentication when you are directed to do so.
6. [Android] The connetion to your wireless router will be progressed automatically.
– [iOS] Open the setting app, and select the wireless router in the Wi-Fi list.
7. The remaining setup will be automatically done. Then, a new Device Card will be added.
Note
- If you cannot complete the product registration, please take the following steps.
– Try the registration procedure again as you have directed by the pop-up messages.
– Confirm that the UPnP option of your wireless router is active, and then try the registration procedure again.
– Confirm that your wireless router is operating in wireless mode, and then try the registration procedure again.
– If you have two or more POWERbots, turn off the other POWERbots, and then try to register your POWERbot again.
– If there is any other wireless router that has the same SSID as your wireless router, the registration might be failed.
- Remote control and Wi-Fi indicator
- When the remote control is blocked, you cannot control the POWERbot on your smartphone.
- The POWERbot and your smartphone are not connected to the same wireless router, a response delay may occur depending on your network environment.
Software Update
- When the POWERbot is charging on the docking station, the POWERbot connects to the server and then checks if a software is available. If a new software is found, POWERbot will automatically download and update it.
- If “UP” is displayed on the display panel while the POWERbot is charging, it means that an update is in progress. Please wait for completing the update before using the POWERbot.
Using the SmartThings APP
- When you tap the device card on the SmartThings app, the plug-in for your device will be launched.
1. Power (on / off)
2. Direction controls with Manual clean mode (Forward, Left turn, Right turn)
3. Auto clean mode (start /stop)
4. Spot clean mode
5. Current status
6. Battery status
7. Suction power
8. Repeat Clean (on / off)
9. Schedule (Once / Daily / Multi-time)
– Although you can set the schedule within the anti-disturbance time which is set at the SmartThings App, the schedule function will not work.
10. Cleaning history
11. Anti-disturbance setting
– Setting is available only at SmartThings App.
12. Settings > Voice Guide
Notes and cautions
Charging
Note
- If the battery overheats during charging, it may take longer to charge.
- When automatic charging is not working, do the following:
– Turn the emergency switch (on the bottom of POWERbot) off and on again.
– Unplug the docking station's power plug and then plug it back on.
– Unplug the docking station, and then check whether there is any foreign matter on the charge pins and clean POWERbot and the charge pins of the docking station with a dry cloth or rag.
– Check for any obstacles such as reflective objects, chairs, etc. near the docking station.
- If POWERbot is left detached from the docking station, the battery will drain naturally.
– Try to keep POWERbot being charged on the docking station. (However, turn off the emergency switch and leave the docking station unplugged when planning to leave the house for long periods of time by going on a business trip or vacation, etc.)
Using
Note
- The POWERbot may get caught on thresholds, etc. during cleaning.
– To restart operation, shut off the emergency switch, move the POWERbot to an area where it can move easily, and then turn on the power again.
- The POWERbot cannot completely clean areas it cannot enter, such as corners, between the wall and sofa, etc.
– Please use another cleaning tool to clean them regularly.
- The POWERbot cannot vacuum clumps of dirt, so some may remain on the floor after cleaning.
– Please use another cleaning tool to clean them regularly.
- If POWERbot is turned off, you cannot turn it on by pressing the Power button on the remote controller. Press and hold the [Start/Stop] button on POWERbot.
- You cannot select and have the POWERbot execute Spot clean mode while it is charging.
- If you press Manual clean / Point cleaning button while charging, the POWERbot will be detached from the docking station and then turn into the standby mode.
Cleaning and maintenance
Note
- If you washed the dustbin and filter with water
– Dustbin: Completely wipe out the water.
– Filter: Completely dry it in the shade before using.
- When cleaning the auto shutter tool, do not pull the auto shutter tool out too hard.
Caution
- Watch your fingers when attaching or detaching the filter, since they may get stuck in the dustbin's intake.
- To avoid blockages by foreign matter, do not let the POWERbot vacuum up toothpicks, cotton swabs etc.
- If it is difficult to remove foreign matter from the brush, contact an authorized Samsung service center.
- Since the brush removes dirt from the floor during cleaning, foreign matter such as thread, long hair, etc. may get caught in it. For the best cleaning results, check and clean it regularly.
- If a brush or brush cover is not assembled correctly after the maintenance work, scratches may occur on the floor, or product malfunction may occur. Therefore, assemble them correctly by checking the maintenance method.
Information codes
1. The information code below appears with a voice guide
2. Turn off the emergency switch and check the below instructions and take appropriate action
3. Information code will disappear when you turn on the emergency switch
Information codes | Checklist |
The POWERbot is caught, stuck or trapped while moving around.
|
|
C 01 |
Foreign matter caught in the brush.
|
C 02 |
Foreign matter caught in the left Driving wheel.
|
C 03 |
Foreign matter caught in the right Driving wheel.
|
C 05 |
Bumper sensor needs to be checked.
|
C 06 |
Foreign matter accumulated on the obstacle sensor.
|
C 07 |
Foreign matter accumulated on the cliff sensor.
|
C 11 |
Main PCB needs to be checked.
|
Troubleshooting
Symptom |
Checklist |
The POWERbot is not working at all. |
– When "Lo" is displayed, place the POWERbot on the docking station to charge it.
|
The POWERbot has stopped during cleaning. |
– If any fabric or string is caught in a drive wheel, turn off the emergency switch and remove the fabric or string before using it again. |
Suction power is weak. |
|
The POWERbot cannot find the docking station. |
|
The POWERbot suddenly cleans diagonally. |
|
POWERbot does not detect the boundary marker and crosses the boundary. |
|
Point cleaning is not working. |
– Point the red light on the floor within 1.6 ft (0.5 m) of the POWERbot. ✻✻Do not use point cleaning in direct sunlight, under bright light, or on dark floors. |
POWERbot does not clean some places. |
– If the docking station is installed in a narrow passage or near a room door, the POWERbot cannot pass through the passage or door. |
Schedule function cannot be set at the desired time. |
|
I have installed the SmartThings app, but the POWERbot fails to be connected. |
|
I fail to log into the Samsung account. |
|
A message appears saying there is a failure during Easy-Setup. |
|
The SmartThings app does not work even though your smartphone is normally connected to the POWERbot. |
|
The functions of the SmartThings App do not work. |
|
The SmartThings Robot Vacuum App fails to start. |
|
The POWERbot is not connected to Wi-Fi. |
|
The Intelligent Power Control function works on a normal floor. (It should only work on carpets.) |
|
The Intelligent Power Control function does not work. |
|
The Edge Clean Master function does not work. |
– When an obstacle made of reflective material is in front of the wall – When the wall itself is made of reflective material – When the wall is a dark color |
The Edge Clean Master function works though there is no wall or corner. |
|
The Edge clean master function works though the POWERbot has not approached a wall or corner. |
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SmartThings App cannot be installed. |
|
A message of product registration failure appears. |
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During product registration, recharging button is pressed and held as instructed but the next step does not appear. |
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During product registration, the wireless router I want to connect cannot be searched. |
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During product registration, the AP password 1111122222 is not input correctly. |
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During product registration, the password of the connecting wireless router is not input correctly. |
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A connection cut between the SmartThings App and the POWERbot occurs though the product registration is completed. |
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A connection cut between the SmartThings App and the POWERbot suddenly occurs during normal operation of the app. |
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Controlling with SmartThings App does not work since the remote control function is disabled. |
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