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
Before you call for service
Troubleshooting Tips
Problem Possible Causes What To Do
Scratches (may appear Incorrect cleaning P *6E4G6;8F4E8ABGE8@BI45?8+<ALF6E4G6;8FJ<??
as cracks) on cooktop methods being used. 586B@8?8FFI<F<5?8<AG<@84F4E8FH?GB96?84A<A:
glass surface
Cookware with rough bottoms P +B4IB<7F6E4G6;8FHF8G;8E86B@@8A7876?84A<A:
being used or coarse particles CEB687HE8F%4>8FHE85BGGB@FB96BB>J4E84E86?84A
(salt or sand) were between 589BE8HF84A7HF86BB>J4E8J<G;F@BBG;5BGGB@F
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Areas of discoloration Food spillovers not cleaned P *88G;8Cleaning the glass cooktop F86G<BA
on the glass cooktop before next use.
surface
Hot surface on a model P +;<F<FABE@4?+;8FHE9468@4L4CC84E7<F6B?BE87
with a light-colored cooktop. J;8A<G<F;BG+;<F<FG8@CBE4EL4A7J<??7<F4CC84E
4FG;8:?4FF6BB?F
Plastic melted Hot cooktop came into P *88G;8Glass surface potential for permanent
to the glass cooktop contact with plastic placed damage F86G<BA<AG;8Cleaning the glass cooktop
surface on the hot cooktop. surface F86G<BA
Pitting (or indentation) Hot sugar mixture spilled P 4??4DH4?<9<87G86;A<6<4A9BEE8C?468@8AG
of the cooktop on the cooktop.
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