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English 47
Troubleshooting
Problem Possible cause Solution
Burning or oily
odor coming from
the vent.
This is normal for a
new oven and will
disappear within
1/2 hour of the rst
Bake cycle.
To speed the process, set a self-cleaning
cycle for 3 hours. (See page 30.)
Strong odor. This is temporary.
The insulation around the inside of the
oven emits an odor the rst few times the
oven is used.
Oven racks are
difcult to slide.
-
Apply a small amount of vegetable oil to
a paper towel and wipe edges of the oven
racks with the paper towel. Racks become
dull and hard to slide if they are left in the
oven during a self-clean cycle.
Fan noise. This is normal.
The convection fan runs until the function
is over or the door is opened.
Convection fan is
not working.
-
The fan starts automatically when the
oven reaches the preheat temperature.
Others
Problem Possible cause Solution
The product is not
level.
The appliance has been
installed improperly.
The leveling leg(s) is (are)
damaged or uneven.
Make sure the oor is level, strong,
and stable. If the oor sags or slopes,
contact a carpenter.
Check and level the range. (See the
Installation instructions.)
The kitchen cabinets are
not properly aligned and
make the range appear to
be not level.
Ensure that cabinets are square
and provide sufcient room for
installation.
Food does not bake
or roast properly in
the oven.
Wrong cooking mode is
selected.
See page 22.
The oven racks have not
been positioned properly
for the food being cooked.
See page 24.
The cookware has not
been positioned correctly
on the rack.
See page 25.
Oven thermostat needs
adjustment.
See page 36.
There is aluminum foil on
racks and/or oven bottom.
Remove the foil.
Food does not broil
properly in the
oven.
Oven controls not set
properly.
See page 26.
Oven door was not closed
during broiling.
See page 22.
The rack has not been
properly positioned.
See broiling guide on page 26.
NX9900R_CHEF_NX36R9966PS_AA_DG68-01105A-01_EN+MES+CFR.indb 47 2019-03-08 12:33:17
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