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English 45
Troubleshooting
Surface burner
Problem Possible cause Solution
All burners do not
light.
The power cord is not
plugged into the electrical
outlet.
Make sure the electrical plug is
plugged into a live, properly grounded
outlet.
A fuse in your home may
be blown or the circuit
breaker may have tripped.
Replace the fuse or reset the circuit
breaker.
The gas supply is not
properly connected or
turned on.
See the Installation instructions that
came with your range.
Surface burners do
not light.
The control knob is not set
properly.
Push in the control knob and turn it to
the Lite position.
The burner caps are not
in place.
The burner base is
misaligned.
Clean the electrodes.
Put the burner cap on the burner head.
Align the burner base.
Surface burner
clicks during
operation.
The control knob has been
left in the Lite position.
After the burner lights, turn the control
knob to a desired setting.
If the burner still clicks, contact a
service technician.
The burners do not
burn evenly.
Surface burner
components and caps are
not assembled correctly
and level.
See page 39.
Surface burners are dirty.
Clean surface burner components. (See
page 39.)
Very large or yellow
surface burner
ames.
Wrong orice is
assembled.
Check the burner orice size and
contact your installer if you have the
wrong orice (LP gas instead of natural
gas or natural gas instead of LP gas).
Problem Possible cause Solution
Surface burners
light but oven
burners do not light.
The Gas Pressure
Regulator shut off switch
is in the OFF position.
Call a qualied service technician.
Oven
Problem Possible cause Solution
The oven control
beeps and the
oven control
display shows an
information code.
There may be an issue
with your oven. See
the Information codes
chart on page 48.
Rotate both the mode and temperature
selector knobs to the OFF position and
restart the oven. If the problem persists,
disconnect all power to the range for at
least 30 seconds and then reconnect the
power. If this does not solve the problem,
call for service.
Very large or
yellow oven burner
ames.
The oven burner air
adjustment shutters
need to be adjusted.
Call for a qualied service technician.
The gas supply is not
properly connected or
turned on.
See the Installation instructions that came
with your range.
Wrong orice is
assembled.
Check the burner orice size and contact
your installer if you have the wrong orice
(LP gas instead of natural gas or natural
gas instead of LP gas).
Oven temperature
is too hot or cold.
The oven temperature
needs to be adjusted
and recalibrated.
See page 36.
NX9900R_CHEF_NX36R9966PS_AA_DG68-01105A-01_EN+MES+CFR.indb 45 2019-03-08 12:33:16
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