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Support
Warning! This product contains chemicals known to the State of California to cause cancer, birth defects, or
other reproductive harm. For more information, please call 1-800-SAMSUNG (726-7864).
This guide provides you with the information you need to get started. For more information and additional
support, please visit the main www.samsung.com support page.
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Get support for your Gear VR online.
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Review your Gear VR’s troubleshooting FAQs, and solutions.
Note: Mobile devices and software are constantly evolving—screen images you see here are for reference only.
Note: The Gear VR and it’s connected mobile device should only be used with firmware versions that have
been approved for use by the device manufacturer.
For additional information, please visit: www.samsung.com/us/gearsupport.
Note: Samsung recommends that you back up the Oculus data from the SD card included with your Samsung
Gear™ VR Innovator Edition before frst use. This allows you to easily restore the data used by your Gear VR
Innovator Edition in the event of loss of data from the card or to transfer the data to a different SD card should
you desire to replace the included card.
Important: Some third-party Android “cleanup” programs may mark the Oculus folder as fles that should be
emoved and prompt you to “clean” the folder. If you do this, the Oculus data used by your Gear VR will be
deleted. If this happens, contact Samsung Product Support at 1-800-726-7864.
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