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Update, Restart, and Erase
Some troubleshooting steps may require you to restart your watch, while erasing it
is useful if you want to give Sense to another person. Update your watch to receive
new Fitbit OSupdates.
Update Sense
Update your watch to get the latest feature enhancements and product updates.
When an update is available, a notification appears in the Fitbit app. After you start
the update, follow the progress bars on Sense and in the Fitbit app until the update
is complete. Keep your watch and phone close to each other during the update.
Updating Sense takes several minutes and may be demanding on the battery. We
recommend plugging your watch into the charger before starting the update.
For more information, see the related help article.
Restart Sense
If you can’t sync Sense or you have trouble with tracking your stats or receiving
notifications, restart your watch from your wrist:
To restart your watch, press and hold the button for 10 seconds until you see the
Fitbit logo on the screen, and then release the button.
Restarting your watch doesn't delete any data.
Sense has small holes on the device for the altimeter, speaker, and microphone.
Don’t attempt to restart your device by inserting any items, such as paper clips, into
these holes as you can damage Sense.
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