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Troubleshooting and Routine Maintenance
137
Low Temperature The print head is too cold. Allow the machine to warm up.
Media Error The media card is either
corrupted, improperly formatted,
or there is a problem with the
media card.
Put the card firmly into the slot again to
make sure it is in the correct position. If the
error remains, check the media drive by
putting in another media card that you
know is working.
Near Empty One or more of the ink cartridges
are running out of ink. If a sending
machine has a color fax, the
machine's
‘handshake’ will ask
that the fax be sent as black and
white. If the sending machine has
the ability to convert it, the color
fax will be received into memory
as a black and white fax.
Order a new ink cartridge. (See Ordering
accessories and supplies on page iii.)
No Caller ID There is no incoming call history.
You did not receive calls or you
have not subscribed to the Caller
ID service from your telephone
company.
If you want to use the Caller ID feature call
your telephone company. (See Caller ID
on page 56.)
No Cartridge An ink cartridge is not installed
properly.
Reinstall the ink cartridge. (See Replacing
the ink cartridges on page 143.)
No File The media card in the media drive
does not contain a .JPG file.
Put the correct media card into the slot
again.
No Paper Fed The machine is out of paper or
paper is not properly loaded in the
paper tray.
Do one of the following:
Refill the paper in the paper tray, and
then press Black Start or Color Start.
Remove the paper and load it again
and then press Black Start or
Color Start.
The paper is jammed in the
machine.
See Printer jam or paper jam on page 141.
No Response/Busy The number you dialed does not
answer or is busy.
Verify the number and try again.
Not Registered You tried to access a Speed Dial
number that is not programmed.
Set up the Speed Dial number. (See
Storing Speed-Dial numbers on page 66.)
Error Message Cause Action
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