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50 English
Troubleshooting
Troubleshooting
Problem Possible cause Solution
The oven door
will not open
after a self-
cleaning cycle.
The oven is too hot. Allow the oven to cool.
The oven is not
clean after a
self-cleaning
cycle.
The oven controls were not set
correctly.
See the section on self-
cleaning on page 40.
The oven was heavily soiled. Wipe up heavy spillovers
before starting the self-
cleaning cycle. Heavily soiled
ovens may need to be self-
cleaned again or for a longer
period of time.
Steam is
coming out of
the vent.
When using the convection
feature, it is normal to see
steam coming out of the oven
vent.
This is not a system failure but
normal operation.
As the number of racks or
amount of food being cooked
increases, the amount of
visible steam will increase.
A burning or
oily odor is
coming from
the vent.
This is normal in a new oven
and will disappear in time.
• To speed the process, set
a self-cleaning cycle for a
minimum of 3 hours.
• See the section on self-
cleaning on page 40.
Strong odor. An odor coming from the
insulation around the inside of
the oven is normal for the rst
few times the oven is used.
Operate the oven at the bake
setting at 400 °F for 1 hour.
Fan noise. A convection fan may
automatically turn on and off.
This is not a system failure but
normal operation.
Problem Possible cause Solution
Food does not
broil properly.
The serving size may not be
appropriate.
Refer to the cooking guide for
serving sizes and try again.
The rack has not been
properly positioned.
See the broiling
recommendation guide on
page 35.
Cookware not suited for
broiling.
Use suitable cookware.
In some areas, the power
(voltage) may be low.
• Preheat the broil element
for 10 minutes.
• See the broiling
recommendation guide on
page 35.
The oven
temperature is
too hot or too
cold.
The oven sensor needs to be
adjusted.
See the section on adjusting
the thermostat on page 38.
The oven will
not self-clean.
The oven temperature is
too high to start a self-clean
operation.
Allow the range to cool and
then reset the controls.
The oven controls have been
set incorrectly.
See the section on self-
cleaning on page 40.
A self-cleaning cycle cannot
be started if the oven lockout
feature has been activated or
if a radiant surface element
is on.
Release the oven lockout
(see page 39). Make sure all
surface elements are turned
off.
Excessive
smoking during
a self-cleaning
cycle.
There is excessive soiling in
the oven.
Press OVEN OFF. Open the
windows to rid the room of
smoke. Wait until the self-
cleaning cycle is cancelled.
Wipe up the excessive soil and
then start the self-cleaning
cycle again.
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