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English 41
Troubleshooting
Problem Action
Leaks water.
• Make sure all hose connections are tight.
• Make sure the water supply hose's rubber packing is in the
correct position. Screw tightly again.
• Make sure the end of the drain hose is correctly inserted and
secured to the drain system.
• Avoid overloading.
• Use high efciency (HE) detergent to prevent oversudsing.
• Make sure the water supply hose is not kinked.
• If the water supply is too strong, water may leak. Close the
water tap a little.
• Make sure water is not leaking from the water tap. If so,
repair the water tap.
Excessive suds.
• Use high efciency (HE) detergent to prevent oversudsing.
• Reduce the detergent amount for soft water, small loads, or
lightly soiled loads.
• Non-HE detergent is not recommended.
The spin basket or
drain/supply hose is
frozen.
• Use warm water to disconnect the water supply hose and
drain hose. Soak them in warm water.
• Fill the spin basket with warm water, and then wait for about
10 minutes.
• Put a hot towel on the drain hose connector.
• Reconnect the water supply hose and drain hose, and check if
water is supplied properly.
Water drains out
immediately.
• Make sure the drain hose is not clogged, and is hung over the
drain hose hook. Fill the spin basket halfway with water, and
try spinning again.
• Lift the end of the drain hose to prevent water from draining.
Fill the spin basket halfway with water, and then run spinning
after releasing the drain hose.
• Make sure the drain hose is installed correctly. See the
installation section of this user manual and adjust the position
of the drain hose as instructed.
Stains on clothes. • Clean the magic lter.
Has odors.
• Excessive suds collect in recesses and can cause foul odors.
• Run cleansing cycles to sanitize periodically.
• Dry the washing machine interior after a cycle has nished.
If a problem persists, contact a local Samsung service center.
WA6700N_DC68-03892L-00_EN.indd 41 2018-03-14 3:02:40
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