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37
PAGE HEADER.....
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
No crema.
Coffee tamped too lightly. Tamp between 30–40lbs or
15–20kg of pressure.
Coffee is ground too
coarsely.
Use slightly finer grind. Refer
to ‘Setting the Grind Size’,
page 13 and ‘Under Extraction’,
page 25.
Coffee beans or
pre-ground coffee
are not fresh.
If grinding fresh whole coffee
beans, use freshly roasted
coffee beans with a ‘Roasted
On’ date and consume between
5–20 days after that date.
If using pre-ground coffee, use
within a week of grinding.
The filter basket may
be blocked.
Use the pin on the end of
the provided cleaning tool
to unblock the hole(s). If
the hole(s) remain blocked,
dissolve a cleaning tablet in
hot water and soak filter basket
and portafilter in solution for
approx. 20 minutes. Rinse
thoroughly.
Single Wall filter baskets
are being used with
pre-ground coffee.
Ensure you use Dual Wall filter
baskets with pre-ground coffee.
Drip tray fills
too quickly.
Auto purge feature.
Immediately after the
espresso, hot water and
steam functions, the
machine will purge water
into the drip tray. This
ensures the thermocoil is at
the optimal temperature.
No action required as this
is the normal operation of
the machine.
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