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36
PAGE HEADER.....
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
No steam. Machine has not reached
operating temperature.
Allow time for the machine to
reach operating temperature.
The STEAM/HOT WATER
light will flash to indicate the
machine is heating to create
steam. During this time,
condensed water may purge
from the steam wand. This is
normal. When the STEAM/
HOT WATER light stops
flashing the steam wand is
ready for use.
Water tank is empty. Fill tank.
Water tank is not fully
inserted and locked into
position.
Push water tank down
completely to lock into place.
Machine needs to be
decalcified.
Refer to ‘Decalcifying’, page 28.
Steam wand is blocked. Refer to ‘Cleaning the Steam
Wand’, page 30.
STEAM/HOT WATER
dial is not in the STEAM
position.
Ensure the STEAM/HOT
WATER dial is completely
rotated to the STEAM position.
Coffee not hot
enough.
Cups not pre-heated. Rinse cups under hot water
outlet and place on cup
warming tray.
Portafilter not pre-heated. Rinse portafilter under hot
water outlet. Dry thoroughly.
Milk not hot enough
(if making a cappuccino
or latté etc).
Heat milk until base of the jug
becomes hot to touch.
Machine needs to be
decalcified.
Refer to ‘Decalcifying’, page 28.
Water temperature needs
to be adjusted.
Increase the water temperature.
Refer to ‘Advanced
Temperature Mode’, page 19.
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