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34
PAGE HEADER.....
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Machine does not
heat up.
STEAM/HOT WATER
light flashes when the
machine is turned on.
STEAM/HOT WATER dial
is not in the STANDBY
position.
Turn the STEAM/HOT
WATER dial to the STANDBY
position. Machine will
commence heating.
Water does not flow
from the group head.
No hot water.
Machine has not reached
operating temperature.
Allow time for the machine to
reach operating temperature.
The POWER button light will
stop flashing and all button
lights on the control panel will
illuminate when ready.
Water tank is empty. Fill tank.
Water tank is not fully
inserted and locked into
position.
Push water tank down
completely to lock into place.
Machine needs to be
decalcified.
Refer to ‘Decalcifying’, page 28.
Coffee is ground too finely
and/or too much coffee in
filter basket and/or over
tamping and/or filter basket
is blocked.
See below, ‘Espresso only drips
from the portafilter spouts or
not at all’.
Espresso only drips
from the portafilter
spouts or not at all.
Coffee is ground too finely. Use slightly coarser grind.
Refer to ‘Setting the Grind Size’,
page 13 and ‘Over Extraction’,
page 25.
Too much coffee in the filter
basket.
Lower dose of coffee. Refer to
‘Setting the Grind Amount’,
page 13 and ‘Over Extraction’,
page 25. After tamping, trim
the coffee dose using the
Razor™ dose trimming tool.
Coffee tamped too firmly. Tamp between 30–40lbs or
15–20kg of pressure.
Water tank is empty. Fill tank.
Water tank is not fully
inserted and locked into
position.
Push water tank down
completely to lock into place.
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