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Others
DVQX1774 (ENG)
82
Q&A
Troubleshooting
• Performing [Reset] in the [Setup] menu may resolve the issue.
• Further information is provided in the “Owner’s Manual for advanced features (PDF
format)”. Check it together with the information in this section.
The charging lamp blinks.
• Charging is being performed in a place with extremely high or low temperature.
→ Reconnect the USB connection cable (supplied) and retry charging in a place where
ambient temperature is 10 °C to 30 °C (50 °F to 86 °F) (temperature conditions also apply
to the battery itself).
• Charging is not possible if the power supply capacity of the computer is low.
Camera does not work even if the camera is turned on. Camera switches off as soon as the
camera is turned on.
• Battery needs recharging.
→ Charge the battery. (→19)
The battery runs down quickly.
• When [
] ([4K Pre-Burst]) has been selected, the battery drains faster. Select [ ] ([4K Pre-
Burst]) only when recording.
Multiple pictures are taken when I press the shutter button just once.
Check the following settings. If any of them apply, multiple pictures will be taken.
• Drive Mode is set to other than [Single]. (→41)
→ Set Drive Mode to [Single].
• Bracket recording is set. (→49)
→ If any of the [
] icons (ex. [ ], [ ], [ ], [ ], etc.) is displayed on the screen, bracket
recording is set. Under [Bracket] in the [Rec] menu, set [Bracket Type] to [OFF].
Focus not aligned correctly.
• Subject outside of focus range.
• [Focus/Release Priority] is set to [RELEASE]. (→60)
• [Shutter AF] is set to [OFF]. (→60)
• AF Lock is set inappropriately. (→37)
• If there are fingerprints or dirt on the lens, the focus may be set to the lens and not the subject.
Recorded pictures are blurred. The stabilizer function ineffective.
• Shutter speed is slower in dark locations and the stabilizer function is less effective.
→ Use a tripod and the self-timer (→41) when using a slower shutter speed.
Striping or flicker may appear under lighting such as fluorescent lighting and LED lighting
fixture.
• This is a characteristic of MOS sensors which serve as the camera’s pickup sensors. This is not a
malfunction.
• If you are taking still pictures using the electronic shutter, the striping may be reduced by setting a
slower shutter speed.
• When noticeable flicker or striping is seen under lighting such as a fluorescent or LED lighting
fixture in the motion picture recording mode, you can reduce the flicker or striping by setting up
[Flkr Decrease] (→60) and fixing the shutter speed. You can set the shutter speed manually in the
Creative Video Mode. (→25)
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