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Cause Action Interface
The failed print job is still
in your computer's print
queue.
• If the failed print job is still in your computer's print queue, delete it.
• Otherwise, double-click the printer icon in the following folder and
cancel all documents:
- Windows 7
Click (Start) > Devices and Printers > Printers and
Faxes.
- Windows 8
Move your mouse to the lower right corner of your desktop.
When the menu bar appears, click Settings > Control Panel.
In the Hardware and Sound group, click View devices and
printers > Printers.
- Windows 10, Windows Server 2016 and Windows Server 2019
Click > Windows System > Control Panel. In the
Hardware and Sound group, click View devices and printers
> Printers.
- Windows Server 2008
Click Start > Control Panel > Printers.
- Windows Server 2012
Move your mouse to the lower right corner of your desktop.
When the menu bar appears, click Settings > Control Panel.
In the Hardware group, click View devices and printers >
Printers.
- Windows Server 2012 R2
Click Control Panel on the Start screen. In the Hardware
group, click View devices and printers.
- macOS macOS v10.10.5, v10.11.x, v10.12.x, v10.14.x,
v10.15.x, v11
Click System Preferences > Printers & Scanners.
Wired/Wireless
Your Brother machine is
not connected to the
wireless network.
Print the WLAN Report to check the error code on the printed report. Wireless
If you have checked and tried all of the above, but your Brother machine still cannot print and scan, uninstall the
Brother software and drivers and reinstall them.
Related Information
• Network Problems
Related Topics:
• Print the WLAN Report
• Wireless LAN Report Error Codes
• Use the Network Connection Repair Tool (Windows)
• I Want to Check that My Network Devices are Working Correctly
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