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26
What if I get too many motion or audio event notifications?
Try setting up detection zones, and create exclusion zones by setting sensitivity as O
or Low. See “Set up detection zones” on page 20. You can also change the motion
or sound sensitivity settings to O or Low (see “Motion detection” on page 15 and
“Sound detection” on page 16)
How close must the security camera be to my internet router?
The range of distance of the Wi-Fi signal is determined by your router. We recommend
keeping the security camera within 30 feet (10 meters) of your router. This distance can
vary depending on obstacles such as concrete or stucco walls, metallic barriers, or other
interference.
Will the security camera work without Wi-Fi?
No. The security camera requires Wi-Fi to work fully with the app.
What if I can’t find my Wi-Fi network in the app to connect my camera?
1. The camera could be too far from the router, or there might be too many routers near
the camera. Press the Refresh button in the app and try again.
2. Check the Wi-Fi connection status in the Wi-Fi settings menu of your mobile device. If
your mobile device is connected, you should be able to connect the security camera. If
your mobile device is not connected, your Wi-Fi network is probably down.
What if I need to change the Wi-Fi network the security camera connects to?
Perform a reset on the security camera (see “Reset” on page 7). Then re-install it
without deleting the camera from the app (see “Installation” on page 4), using the
same name for the camera as you used before.
Where is the MAC ID on the security camera?
Each security camera has a unique MAC ID printed on the back.
If you need further assistance, please Honeywell Lyric Support for help:
Web: YourHome.Honeywell.com
Email: MyLyric@honeywell.com
Phone: 1-800-633-3991
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