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TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
No crema • Coffee beans are stale. Use freshly roasted coffee
beans with a ‘Roasted On’ date
and consume between
5–20 days after that date.
• Using Single Wall
filter baskets with
pre-ground coffee.
Ensure you use Dual Wall filter
baskets with pre-ground coffee.
Espresso runs out
around the edge of the
portafilter
and/or
Portafilter comes out
of the group head
during an extraction
• Portafilter not inserted in
the group head correctly.
Ensure portafilter is rotated
to the right until the handle
is securely locked in place.
Rotating past the center will
not damage the silicone seal.
• There are coffee
grounds around the
filter basket rim.
Clean excess coffee from
the rim of the filter basket to
ensure a proper seal in group
head.
• Filter basket rim is
wet or underside of
portafilter lugs are wet.
Wet surfaces reduce the
friction required to hold
the portafilter in place
whilst under pressure
during an extraction.
Always ensure filter basket and
portafilter are dried thoroughly
before filling with coffee,
tamping and inserting into the
group head.
• Too much coffee in the
filter basket.
After tamping, trim the coffee
dose using the Razor™ dose
trimming tool.
Unable to set Auto
Start time
• Clock not set or clock is
set with incorrect time.
Check that the clock and
Auto Start time have been
programmed correctly.
The LCD will display a clock
icon when the Auto Start time
is programmed.
E1, E2 or E3 error
message on LCD
• An error that cannot
be reset by the user
has occurred.
Call Breville Consumer
Support.
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Coffee puck is sticking
to the shower screen
• This is normal and
happens occasionally.
The dry puck feature
creates a slight
vacuum on top of the
coffee puck which
will occasionally hold
the puck against the
shower screen instead
of leaving it in the filter
basket.
Pumps continue to
operate / Steam is
very wet & spitty / Hot
water outlet leaks
• Using highly filtered,
de-mineralized or
distilled water which
is affecting how the
machine is designed to
function.
We recommend using cold,
filtered water. We do not
recommend using water
with no/low mineral content
such as de-mineralized or
distilled water. If the problem
persists, contact Breville
Consumer Support.
Too much coffee
extracted
• Coffee is ground too
coarsely.
• Shot duration/
volume needs to be
reprogrammed.
• Adjust the grind size
slightly finer. Tamp then
use the Razor™ dose
trimming tool to trim off
excess coffee.
• Reprogram the shot
duration/volume.
Refer to ‘Reprogramming
Shot Duration & Volume’,
page 18.
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