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TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
The machine is on but
ceases to operate
Turn machine off. Wait for
60 minutes and turn machine
back on.
If problem persists, call
Breville Consumer Support.
Steam pouring out of
group head
Turn machine off. Wait for
60 minutes and turn machine
back on.
If problem persists, call
Breville Consumer Support.
Espresso only drips
from the portafilter
spouts, restricted flow
• Coffee is ground
too finely.
Use slightly coarser grind.
• Too much coffee in the
filter basket.
Lower dose of coffee by
tamping then using the Razor™
dose trimming tool to trim off
excess coffee.
• Coffee tamped too
firmly.
Tamp between 30–40lbs
or 15–20kg of pressure.
• The filter basket may be
blocked.
Use the fine pin on the
provided cleaning tool
to clear the outlet hole(s) on
the under side of the filter
basket. If it continues to be
blocked, dissolve a cleaning
tablet in hot water and soak
filter basket and portafilter
in the solution for approx.
20 minutes. Rinse thoroughly.
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Espresso runs out too
quickly
and/or
Pressure gauge not
reaching 9 bar
• The coffee is ground
too coarse.
Use slightly finer grind.
• Not enough coffee in
the filter basket.
Increase dose of coffee. Tamp
then use the Razor™ dose
trimming tool to trim off
excess coffee.
• Coffee not tamped
firmly enough.
Tamp between 30-40lbs
or 15-20kg of pressure.
If the above suggestions do
not help, check the machine.
Place an EMPTY Dual Wall
filter basket into the portafilter
(either 1 CUP or 2 CUP). Press
the MANUAL button. If the
pressure gauge reads over
5 bar, the machine is working
correctly. Try re-pulling a
shot, with coffee, using the 3
suggestions above (finer grind,
increase dose, increase tamp).
If the pressure gauge reads
below 5 bar, call Breville
Consumer Support.
• Coffee beans are stale. Use freshly roasted coffee
beans with a ‘Roasted On’ date
and consume between
5–20 days after that date.
Coffee not hot enough • Cups not pre-heated. Rinse cups under hot water
outlet and place on cup
warming tray.
• Milk not hot enough
(if making a cappuccino
or latté etc).
Heat milk until base of
the jug becomes hot
to touch.
• Extraction temperature
is too low.
Increase extraction
temperature. See ‘Extraction
Temperature’, page 17.
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