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37TROUBLESHOOTING
ENGLISH
Parts & Features
Problem Possible Cause Solutions
Doors will not
close correctly or
pop open.
Food packages are blocking
the door open.
Rearrange food containers to clear the door and door
shelves.
Ice bin, crisper cover, pans,
shelves, door bins, or
baskets are out of position.
Push bins all the way in and put crisper cover, pans,
shelves and baskets into their correct positions. See
the Operation section for more information.
The doors were removed
during product installation
and not properly replaced.
Remove and replace the doors according to the
installation instructions.
Refrigerator is not leveled
properly.
See Door Alignment in the installation instructions to
level refrigerator.
Door is difficult to
open.
The gaskets are dirty or
sticky.
Clean the gaskets and the surfaces that they touch.
Rub a thin coat of appliance polish or kitchen wax on
the gaskets after cleaning.
Door was recently closed.
When you open the door, warmer air enters the
refrigerator. As the warm air cools, it can create a
vacuum. If the door is hard to open, wait one minute
to allow the air pressure to equalize, then see if it
opens more easily.
Lights do not
work.
LED interior lighting failure.
The refrigerator compartment lamp is LED interior
lighting, and service should be performed by a
qualified technician.
The interior of the
refrigerator is
covered with dust
or soot.
The refrigerator is located
near a fire source, such as a
fireplace, chimney, or candle.
Make sure that the refrigerator is not located near a
fire source, such as a fireplace, chimney or candle.
Condensation
forms on the
mullion on the left
door.
The contact points or
terminals for the mullion
heater may be blocked by
dirt.
Wipe the terminals and contact points clean using a
dry cloth. (See the Maintenance section for details.)
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