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26 SMART FUNCTIONS
Smart Diagnosis™ Function
Should you experience any problems with the
appliance, it has the capability of transmitting data via
your telephone to the SIGNATURE KITCHEN SUITE
Information Center. NFC or Wi-Fi equipped models
can also transmit data to a smartphone using the
SIGNATURE KITCHEN SUITE application.
Smart Diagnosis™ through the
Customer Information Center
This method allows you to speak directly to our
trained specialists. The specialist records the data
transmitted from the appliance and uses it to analyze
the issue, providing a fast and effective diagnosis.
•
For appliances with the
or logo
1
Call the SIGNATURE KITCHEN SUITE Customer
Information Center at:
(U.S.A) 1-855-790-6655
(CANADA) 1-888-289-2802
2
Open the refrigerator door.
3
Hold the mouthpiece of your phone in front of the
speaker that is located on the filter cover of the
refrigerator, when instructed to do so by the call
center.
4
Press and hold the Refrigerator button for three
seconds while continuing to hold your phone to
the speaker.
5
After you hear three beeps, release the
Refrigerator button.
6
Keep the phone in place until the tone
transmission has finished. The display will count
down the time. Once the countdown is over and
the tones have stopped, resume your
conversation with the specialist, who will then be
able to assist you in using the information
transmitted for analysis.
NOTE
•
For best results, do not move the phone while the
tones are being transmitted.
•
If the call center agent is not able to get an accurate
recording of the data, you may be asked to try
again.
•
The Smart Diagnosis™ function depends on the
local call quality.
•
Bad call quality may result in poor data transmission
from your phone to the call center, which could
cause Smart Diagnosis™ to malfunction.
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