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FAQ
WHY IS MY BODY WEIGHT NOT ACCURATE?
If you think you are getting a inaccurate weight measurement, please try
below steps to fix the problem inaccurate issues:
1. Place the scale on a hard and flat surface. Softer floors such as carpet
can cause inaccuracies.
2. Step on the scale with one foot until the LED screen lights up. Then step
off and wait for the LED screen to display "CAL". When "0.00" is displayed,
the scale is calibrated and you could step on it for measurement.
3. During the measurement, try to keep your weight centered directly
above and over the scale as much as possible.
4. Try waiting for the scale to auto-shutoff (about 10 seconds) and you
should be able to view accurate results via app.
If you think you're still getting inaccurate results, it may be caused by the
following factors:
a. A type of internal error. Try resetting the scale by taking one battery out
for 5 seconds and putting it back in.
b. The unbalanced surface could also cause inaccurate results. Always try
using the scale on a flat surface. Putting it on a softer surface such as
carpet can also cause inaccuracies.
c. Check the legs/pads of the scale for any obstruction that may cause an
imbalance.
Additional Tips:
1. Avoid moving the scale. Moving the scale frequently increases the risk
of inaccuracy.
2. Everyone's weight fluctuates throughout a typical day. Muscle usage
and basic consumption of food and water will cause some weight
fluctuation no matter what. Thus, if you weigh yourself multiple times
during the day, you will see some differences. To minimize the fluctuations,
weigh yourself the same time each day (such as the morning).
We hope these tips are helpful and they address your issues.
WHY MY SCALE WON'T TURN ON?
Please make sure the batteries is placed correctly, if it is, please put a
different set of batteries in the scale and try step on again. If the scale still
won't turn on, please contact us [support@renpho.com].
I'M HAVING TROUBLE GETTING MY SCALE CONNECTED. ANY TIPS?
Please go to the [Bluetooth Troubleshooting] menu, if the Bluetooth still
won’t connect after the troubleshooting process, please contact us through
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