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©2012-2015 DJI. All Rights Reserved. - 43 -
Troubleshooting
Ground Station Launching Failure
Solution:
Choose “run as administrator” when you right click the Ground Station icon in Windows 7.
In English version Windows XP, if customer cannot open the program and the following error is
reported: system. Format exception.
Solution:
StartControl PanelDate, Time, Language and Regional SettingsRegional and Language
OptionsRegional Options (change to English), senior (change non-Unicode program language into
English).
Solution:
Since some areas set restriction to network access, the GS cannot access to the Google sever, which
leads to the failure in opening the map. Please use the VPN mode to launch the GS, by clicking the “VPN
Mode” button signed by the red line.
Connect button is gray and can’t be clicked after launch the Ground Station.
Solution:
Please take the following steps to uninstall the Google Earth plugin, StartAll ProgramGoogle
EarthUninstall Google Earth Plug-in, and then use the installation CD to re-install the Google Earth
plugin for DJI.
Connect button.
Solution:
Please choose the right COM port, and make sure that the driver is installed correctly.
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