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ICE AND WATER Possible Causes and/or Recommended Solutions
Ice dispenser • Doors not closed completely - Make sure both doors are firmly closed. (On some models, only the freezer door must be
will not operate properly closed in order to operate the dispenser.)
• New installation - After connecting the refrigerator to a water source, flush the water system. (See "Water and Ice
Dispensers.") Wait 24 hours for ice production to begin. Wait 72 hours for full ice production. Discard the first three
batches of ice produced.
• Ice maker is not turned on, or ice bin is not installed correctly - Turn on the ice maker and make sure the ice storage bin
is firmly in position. See "ice Maker and Storage Bin."
Ice is clogged or frozen together in the ice storage bin, or ice is blocking the ice delivery chute - Remove or separate
the clogged ice, using a plastic utensil if necessary. Clean the ice delivery chute and the bottom of the ice storage bin
using a warm damp cloth, then dry both thoroughly. To avoid clogging and to maintain a fresh supply of ice, empty the
storage bin and clean both the storage bin and the delivery chute every 2 weeks.
• Wrong ice has been added to the storage bin - Use only ice cubes produced by the current ice maker.
• Dispenser is locked - Unlock the dispenser. See "Water and Ice Dispensers."
• Ice dispenser jams while dispensing crushed ice - For models with the ice storage bin on the door, temporarily switch
from crushed ice to cubed ice to clear the jam.
• Dispenser pad/lever has been pressed too long - Ice will automatically stop dispensing. Wait a few minutes for the
dispenser to reset, then resume dispensing. Take large amounts of ice directly from the ice bin, not through the dispenser.
• Water pressure to the home is not at or above 30 psi (207 kPa) - The water pressure to the home affects the flow from
the dispenser. See "Water Supply Requirements."
• Water filter is clogged or incorrectly installed - Replace filter or reinstall it correctly. See "Water Filtration System."
Ice or water has an
off-taste, odor,
or gray color
• New plumbing connections - New plumbing connections can result in off-flavored or discolored ice or water. This
problem should go away over time.
• Ice has been stored too long - Discard the ice and wash the ice bin. Allow 24 hours for the ice maker to produce new
ice.
• Odor has transferred from food - Use airtight moisture-proof packaging to store food.
• Use of non-recommended water supply line - Odors and tastes can transfer from certain materials used in non-
recommended water supply lines. Use only a recommended water supply line. See "Water Supply Requirements."
• There ore minerals (such as sulfur) in the water - A water filter may need to be installed in order to remove the minerals.
• Water filter was recently installed or replaced - Gray or dark discoloration in ice or water indicates that the water
filtration system needs additional flushing. See "Water and Ice Dispensers."
Water dispenser
will not operate properly
• Doors not closed completely - Make sure both doors are firmly closed. (On some models, only the freezer door must be
closed in order to operate the dispenser.)
• Refrigerator is not connected to a water supply, or the water supply shutoff valve is not turned on - Connect the
refrigerator to a water supply and make sure the water shutoff valve is fully open.
• Kink in the water source line - A kink in the water line can reduce water flow to the dispenser. Straighten the water line.
• Water pressure to the home is not at or above 30 psi (207 kPa) - The water pressure to the home affects the flow from
the dispenser. See "Water Supply Requirements."
• New installation - After connecting the refrigerator to a water source, flush the water system. See "Water and Ice
Dispensers."
• Dispenser is locked - Unlock the dispenser. See "Water and Ice Dispensers."
• Water filter is clogged or incorrectly installed - Replace filter or reinstall it correctly. See "Water Filtration System."
• A reverse osmosis water filtration system is connected to your cold water supply - This can decrease water pressure. See
"Water Supply Requirements."
NOTE: If questions remain regarding water pressure, contact a licensed, qualified plumber.
Water is leaking or
dripping from the
dispenser
NOTE: After dispensing, a few additional drops of water are normal.
• Glass was not held under the dispenser long enough - Hold the glass under the dispenser for 2 to 3 seconds after
releasing the dispenser pad/lever.
• New installation, or water filter was recently installed or replaced - Air in the water lines causes the water dispenser to
drip. Flush the water system to remove the air in the water lines. See "Water and Ice Dispensers."
• Residual ice in the dispenser chute is melting - Make sure the ice chute is free of ice shavings or pieces.
Water is leaking from the • Water line connections are not fully tightened - Make sure all connections are firmly tightened. See "Connect Water
back of the refrigerator Supply."
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