EOC647S User Manual

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solving problems

Built-in Cooking SOLVING PROBLEMS 21

Faults

If there is a problem with the oven and/or grill, please:

• Checkthepointslistedbelowbeforecallingforservice.

It may be possible to avoid a call by ﬁxing the problem

yourself – and so continue cooking.

• Forcookingproblemsrefertopagedealingwithcooking

problems section.

NOTE:Wemaychargeforserviceevenintheguarantee

periodifyourproblemisduetothecauseslistedbelow.

Data Plate

When you need information, service or replacement parts please:

• Tellusthe1.Model2.ModelNumber&

3. Serial Number shown on the data plate.

The data plate is visible when the oven or grill door is open.

Problem Possible Cause

Oven or grill not working • Timeofdaynotset.

• Powernotturnedon.

• Controlsareincorrectlyset.

• Householdfusehasblownorpowersupplyisoff.

• Child-proofovenlockactivated.(Refertooperatinginstructions)

NOTE:Ifthehouseholdfusecontinuestoblow,calltheElectroluxCustomerCareCentre.

Oven light not working • Lampblownorlooseinsocket.

• Householdfusehasblown.

NOTE:Ifthehouseholdfusecontinuestoblow,calltheElectroluxCustomerCareCentre.

Oven not heating enough • Foilortraysonbottomofoven.

Oven not working • Timerisin“AUTO”mode.(Refertotimeroperatinginstructions)

• Householdfusehasblown.

NOTE:Ifthehouseholdfusecontinuestoblow,calltheElectroluxCustomerCareCentre.

Timer ﬂashing on display • Powerfailureorinterruption.

NOTE:Resettimeofdayandanycookingfunctionsyouwereusing.(RefertoTIMERoperatinginstructions)

Unit smoking when ﬁrst used • Protectiveoilsbeingremoved.

Condensation building up • Reduceamountofwaterusedincooking.(Somecondensationisnormal)

Door cannot be replaced

after removal

• Stirrupnotengagedproperly.

Shelves tight in oven • Shelfnotincorrectorientation.

When you need information, service or replacements please quote:

1. Model Number

2. Serial Number: You can ﬁnd these on the data plate, which can be seen when the oven door is open. If you need more information, please contact the

Customer Care Centre on 1300 363 640 (Australia – Centre is open 8.00am to 5.00pm Monday to Friday EST) or 0800 234 234 (New Zealand –

Centre is open 8.00am to 5.00pm Monday to Friday). Only authorised service centres should carry out servicing. Otherwise warranty may be void.

If you have a warranty or spare parts enquiry, you should call the numbers listed on the back page.

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User Manual - Page 21