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Solve wireless network problems
Introduction
Use the troubleshooting information to help resolve issues.
NOTE: To determine whether HP NFC and HP wireless direct printing are enabled on your printer, print a
conguration page from the printer control panel. If a page titled Wireless is included, HP Jetdirect 2800w NFC
& Wireless Direct Accessory printing is enabled on the printer.
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Wireless connectivity checklist
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The printer does not print after the wireless conguration completes
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The printer does not print, and the computer has a third-party rewall installed
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The wireless connection does not work after moving the wireless router or printer
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Cannot connect more computers to the wireless printer
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The wireless printer loses communication when connected to a VPN
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The network does not appear in the wireless networks list
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The wireless network is not functioning
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Perform a wireless network diagnostic test
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Reduce interference on a wireless network
Wireless connectivity checklist
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Verify that the network cable is not connected.
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Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on.
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Verify that the service set identier (SSID) is correct. Print a conguration page to determine the SSID. If
you are not sure the SSID is correct, run the wireless setup again.
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With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
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If the wireless network is working correctly, try accessing other computers on the wireless network. If
the network has Internet access, try connecting to the Internet over a wireless connection.
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Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access
point (on networks using WPA security).
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Verify that the printer is within the range of the wireless network. For most networks, the printer must
be within 30 m (100 ft) of the wireless access point (wireless router).
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Verify that obstacles do not block the wireless signal. Remove any large metal objects between the
access point and the printer. Make sure poles, walls, or support columns containing metal or concrete do
not separate the printer and wireless access point.
ENWW Solve wireless network problems 115
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