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Check the paper type setting on the printer
Verify that the tray is loaded with the correct type of paper.
Check the paper type setting (Windows)
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Check the paper settings.
Check the paper type setting (OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a type from the Media Type drop-down list.
Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status
of other replaceable maintenance parts.
Step one: Find supplies information
From the printer control panel, press (the Information button) to print an information report.
Step two: Check supplies status
1. Open EWS (see To access and use the Embedded Web Server (EWS)) to look at the supplies status report
of the toner cartridges and if applicable, the status of other replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
conguration report indicates when a supply level is very low.
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner
cartridge has ended.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the
conguration report lists the genuine HP part numbers.
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has “HP” on it, or has the HP logo on it. For more information on identifying
HP cartridges go to www.hp.com/go/learnaboutsupplies
ENWW Improve print quality 81
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