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21
Troubleshooting
PROBLEM
PROBABLE CAUSE/SOLUTION
Cooker doesn’t turn on.
• Cooker is not plugged in. Make sure rice cooker is plugged into a properly operating electrical outlet or press
ON/OFF ( ) button to activate the unit.
Rice is not cooked.
• Not enough water/cooking liquid. Follow package directions.
• Carefully place cooking pot straight down in base. Make sure cooking pot is securely seated by rotating the
pot left and right. NOTE: If cooking pot is bent or warped, it will not seat properly in base and, therefore, will
not conduct heat correctly. To replace cooking pot, call the toll-free Customer Assistance number listed on
the cover of this guide.
• Let rice rest for 10 to 15 minutes after cooking is complete and rice cooker has switched to WARM.
Rice is mushy.
• Too much liquid added to cooking pot. Reduce liquid.
Rice cooker starts to
“beep” and flash during
Steam Cook.
• Cooking pot has boiled dry. Add more water within 3 minutes and the alarm can be eliminated.
Cooking pot not fitting.
• Call the toll-free Customer Assistance number listed on the cover of this guide.
Display time skips
minutes or holds time.
• Rice cooker is adjusting time for the type of rice and amount of rice and moisture in the cooker. The rice
cooker is working correctly. You may notice that the cooker will place a hold on the time or significantly
decrease cooking time as the moisture content changes.
Display flashes “Er”.
• Water lack protection. Press ON/OFF ( ) button to cancel the alarm.
Display flashes “EH”. • High temperature protection. Unplug the unit to cancel the alarm.
Display flashes “E1”. • Sensor open. The unit needs repair. Call the toll-free Customer Assistance number listed on the cover of this
guide.
Display flashes “E2”. • Sensor short. The unit needs repair. Call the toll-free Customer Assistance number listed on the cover of this
guide.
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