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SOS Call System Limitations
Vehicles sold in Mexico DO NOT have SOS Call
system capabilities.
SOS or other emergency line operators in
Mexico may not answer or respond to SOS
system calls.
If the SOS Call system detects a malfunction,
any of the following may occur at the time the
malfunction is detected, and at the begin-
ning of each ignition cycle:
• The Rearview Mirror light located between
the ASSIST and SOS buttons will continu-
ously be illuminated red.
• The Device Screen will display the follow-
ing message “Vehicle device requires ser-
vice. Please contact your dealer.”
• An In-Vehicle Audio message will state “Ve-
hicle device requires service. Please con-
tact your dealer.”
WARNING!
• Ignoring the Rearview Mirror light could
mean you will not have SOS Call ser-
vices. If the Rearview Mirror light is
illuminated, have your authorized dealer
service the SOS Call system immedi-
ately.
• The Occupant Restraint Control module
turns on the air bag Warning Light on the
instrument panel if a malfunction in any
part of the system is detected. If the Air
Bag Warning Light is illuminated, have
your authorized dealer service the Occu-
pant Restraint Control system immedi-
ately.
Even if the SOS Call system is fully func-
tional, factors beyond FCA US LLC’s control
may prevent or stop the SOS Call system
operation. These include, but are not limited
to, the following factors:
• Delayed accessories mode is active.
• The ignition is in the OFF position.
• The vehicle’s electrical systems are not
intact.
• The SOS Call system software and/or hard-
ware are damaged during a crash.
• The vehicle battery loses power or becomes
disconnected during a vehicle crash.
• LTE (voice/data) or 4G (data) network
and/or Global Positioning Satellite signals
are unavailable or obstructed.
• Equipment malfunction at the SOS opera-
tor facility.
• Operator error by the SOS operator.
• LTE (voice/data) or 4G (data) network con-
gestion.
• Weather.
• Buildings, structures, geographic terrain,
or tunnels.
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