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War
ning: If you reset your Google Account password,
you must wait 24hours after changing your password
to perform a factory data reset on your device.
Before resetting your device:
1. Verify that the information you want to keep has
transferred to your storage area.
2. Log in to your Google Account and confirm your
user name and password.
To reset your device:
1. From a Home screen, tap
Apps > Settings.
2. Tap General management > Reset >
Factorydatareset.
3. Tap Reset device and follow the prompts to
perform the reset.
4. When the device restarts, follow the prompts to set
up your device.
Collect Diagnostics
Collect diagnostics data for troubleshooting.
1.
From a Home screen, tap Apps > Settings.
2. Tap General management > Reset > Collect
diagnostics.
3. Tap Diagnostics and read the information. Choose
to enable the feature by checking Agree.
•
Tap More info to display additional information
or tap Next to display the Issue Assist screen.
4. Tap Issue Assist and read the information.
TapAccept or Decline.
5. Tap Personalized Offers and read the information.
TapAccept or Decline.
Settings General Management 181
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