Tenvis TW888 1080P Webcam with Microphone for Desktop Laptop

Question 1

#1 Is there no sound when using webcam?-

Answer

1. Please check whether the webcam is normally connected to the device when using it. When it is normally connected to the device, the power indicator on the WEBCAM end will show steady infrared light;
2. Please check whether the microphone function of webcam is disabled and the sound detection function is turned on on the device side;
3. When the above has been confirmed to be normal and turned on, but still cannot receive the sound normally, please confirm on the computer side, when the webcam is plugged into the PC side, the function of the webcam side is normal If the microphone functions normally after passing the test, and the sound cannot be received normally when used on other devices, please provide the model of the device inserted into the webcam, the software of the test software, and the engineer will analyze and assist in the solution

Question 2

#2 Which operating systems does webcam support?

Answer

Webcam supports Windows/Chrome OS/Mac OS/Android and other systems

Question 3

#3 There are white noise and whistling when using webcam?-

Answer

1. Do not have other electrical appliances around the location where the webcam is used, otherwise it may cause current, electromagnetic and other interference, resulting in poor sound.
2. When using each other to talk to each other, keep a distance of more than 15m with the calling device to prevent the distance between the webcam and the calling device from being too close, which will cause the sound to return and cause howling etc.