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24
EN
SMART FUNCTIONS
LG ThinQ Application
The LG ThinQ application allows you to
communicate with the appliance using a
smartphone.
LG ThinQ Application Features
Smart Diagnosis
If you experience a problem while using the
appliance, this smart diagnosis feature will help
you diagnose the problem.
Settings
Allows you to set various options on the appliance
and in the application.
NOTE
• If you change your wireless router, Internet
service provider, or password, delete the
connected appliance from the LG ThinQ
application and connect it again.
• The application is subject to change for
appliance improvement purposes without
notice to users.
• Functions may vary by model.
Before using LG ThinQ
Application
This feature is only available on models with Wi-Fi
function.
1
Check the distance between the appliance
and the wireless router (Wi-Fi network).
• If the distance between the appliance and
the wireless router is too far, the signal
strength becomes weak. It may take a long
time to connect or installation may fail.
2
Turn off the Mobile data or Cellular Data on
your smartphone.
3
Connect your smartphone to the wireless
router.
NOTE
• To verify the Wi-Fi connection, check that the
Wi-Fi f icon on the control panel is lit.
• The appliance supports 2.4 GHz Wi-Fi
networks only. To check your network
frequency, contact your Internet service
provider or refer to your wireless router manual.
• LG ThinQ is not responsible for any
network connection problems or any faults,
malfunctions, or errors caused by network
connection.
• If the appliance is having trouble connecting
to the Wi-Fi network, it may be too far from
the router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
• The Wi-Fi connection may not connect or may
be interrupted because of the home network
environment.
• The network connection may not work properly
depending on the Internet service provider.
• The surrounding wireless environment can
make the wireless network service run slowly.
• If the appliance cannot be connected due to
problems with the wireless signal transmission,
unplug the appliance and wait about a minute
before trying it again.
• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
• The wireless network name (SSID) should be
a combination of English letters and numbers.
(Do not use special characters.)
• Smartphone user interface (UI) may vary
depending on the mobile operating system
(OS) and the manufacturer.
• If the security protocol of the router is set to
WEP, the network setup may fail. Change the
security protocol (WPA2 is recommended) and
connect the product again.
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