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I Can't Hear the Sound Clearly
When the TV has difficulties with sound, these steps may help resolve the problem.
Testing the sound
MENU More Support Self Diagnosis Sound Test
Try Now
If the TV plays the Sound Test melody without distortion, there may be a problem with an external
device or the broadcast signal's strength.
The problem Try this!
There is no sound or
the sound is too low at
maximum volume.
Check the volume control of the device (cable/satellite box, DVD, Blu-ray, etc.)
connected to your TV.
The picture is good but
there is no sound.
Set 123
to TV Speaker.
If you are using an external device, check the device’s audio output option. (For
example, you may need to change your cable or satellite box’s audio option to
HDMI if the box connected to your TV is using an HDMI cable.)
To listen to computer sound, connect an external speaker to the computer’s
audio output connector.
If your TV has a headphone jack, make sure there is nothing plugged into it.
Reboot the connected device by disconnecting and then reconnecting the
device’s power cable.
The speakers are making
an odd sound.
Make sure that the audio cable is connected to the correct audio output
connector on the external device.
For antenna or cable connections, check the signal information. A low signal
level may cause sound distortions.
Run Sound Test (MENU
More Support Self Diagnosis Sound Test).
There Is a Problem with the Broadcast
When the TV has difficulties receving broadcasts, these steps may help resolve the problem.
The problem Try this!
The TV is not receiving
all channels.
If your TV is not connected to a cable box or satellite box:
●
Confirm that the coaxial cable is securely connected to the TV.
●
If you are using an antenna, verify it is positioned correctly and all the
connections are secure.
●
Run Setup (System
Setup) or Auto Program (Broadcasting Auto
Program).
There are no captions
with digital channels.
Go to Caption (MENU
More System Accessibility Caption) and change
the Caption Mode.
Some channels may not have caption data.
The picture is distorted.
The compression of the video content may cause picture distortions. This is
especially true with fast moving pictures from sports programs and action
movies.
A weak signal can cause picture distortions. This is not a problem with the TV.
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