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20
Stove Feeds Pellets, But Will Not Ignite
Possible Causes Possible Remedies: (Unplug stove rst when possible)
1. Air damper open too far for ignition.
Push the air damper in closer to the side of the stove
for startup. In some situations it may be necessary to
have the damper completely closed for ignition to
take place. After there is a ame, the damper can
then be adjusted for the desired feed setting.
2. Blockage in igniter tube or inlet for igniter tube.
Find the igniter housing on the backside of the rewall.
The air intake hole is a small hole located on bottom
side of the housing. Make sure it is clear. Also, look
from the front of the stove to make sure there is not any
debris around the igniter element inside of the igniter
housing.
3. The burnpot is not pushed completely to the
rear of the rebox.
Make sure that the air intake collar on the burnpot is
touching the rear wall of the rebox.
4. Bad igniter element.
Put power directly to the igniter element. Watch the
tip of the igniter from the front of the stove. After
about 2 minutes the tip should glow. If it does not, the
element is bad.
5. The control board is not sending power to the
igniter.
Check the voltage going to the igniter during startup.
It should be a full current. If the voltage is lower than
full current, check the wiring. If the wiring checks out
good, the board is bad.
Smoke Smell Coming Back Into The Home
Possible Causes Possible Remedies: (Unplug stove rst when possible)
1. There is a leak in the vent pipe system.
Inspect all vent pipe connections. Make sure they are
sealed with RTV silicone that has a temperature rating
on 500 degree F or higher. Also, seal joints with UL-
181-AP foil tape. Also, make sure the square to round
adapter piece on the combustion blower has been
properly sealed with the same RTV.
2. The gasket on the combustion blower has
gone bad.
Inspect both gaskets on the combustion blower to
make sure they are in good shape.
Because it is a wood-burning device, your pellet heater may emit a faint wood-burning odor. If this
increases beyond normal, or if you notice an unusual soot build-up on walls or furniture, check your exhaust
system carefully for leaks. All joints should be properly sealed. Also clean your stove, following instructions in
“MAINTENANCE”. If problem persists, contact your dealer.
Convection Blower Shuts Off And Comes Back On
Possible Causes Possible Remedies: (Unplug stove rst when possible)
1. The convection blower is overheating and
tripping the internal temperature shutoff.
Clean any dust off of the windings and fan blades. If
cleaning the blower does not help, the blower may be
bad.
2. Circuit board malfunction.
Test the current going to the convection blower. If
there is power being sent to the blower when it is
shut off, then the control board is ne. If there is NOT
power being sent to the blower when it shuts off during
operation, then you have a bad control board.
Trouble Shooting Guide
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