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16
When your stove acts out of the ordinary, the rst reaction is to call for help. This guide may save time and money by
enabling you to solve simple problems yourself. Problems encountered are often the result of only ve factors: 1) poor
fuel; 2) poor operation or maintenance; 3) poor installation; 4) component failure; 5) factory defect. You can usually solve
those problems related to 1 and 2. Your dealer can solve problems relating to 3, 4 and 5. Refer to diagrams on page 25
to help locate indicated parts.
For the sake of troubleshooting and using this guide to assist you, you should look at your heat level setting to see which
light is ashing.
• Disconnect the power cord before performing any maintenance! NOTE: Turning the ON/OFF Switch to ”OFF” does
not disconnect all power to the electrical components of the stove.
• Never try to repair or replace any part of the stove unless instructions for doing so are given in this manual. All other
work should be done by a trained technician.
Display is Flashing “E1”
Possible Causes Possible Remedies: (Unplug stove rst when possible)
1. The convection blower is overheating and
tripping the internal temperature shutoff.
Clean any dust off of the windings and fan blade. If
oiling the blower does not help, the blower may be
bad.
2. The stove is being left on the highest setting for
extended periods of time.
If operating the heater on the highest heat setting,
the room temperature could increase enough
and lead to potential overheating situations. If this
happens try operating at a lower heat setting.
3. Fuel other than wood pellets is being burned in
the stove.
This pellet stove is designed and tested to use wood
pellets. Check for signs of fuel other than wood
pellets. No other types of fuel have been approved
for this pellet stove. If there are signs of other types of
fuel being used, stop using them immediately.
4. Power surge or brown out situation.
A power surge, spike, or voltage drop could cause
the high limit switch to trip. Check to see if a
surge protector is being used on the stove. If not,
recommend one to the customer.
5. High Limit Switch is malfunctioning.
If the other items check out OK, replace the high limit
switch.
ATTENTION: This wood heater needs periodic inspection and repair for proper operation. It is against federal
regulations to operate this wood heater in a manner inconsistent with operating instructions in this manual.
Trouble Shooting Guide
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