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Solutions to Common Problems
In some instances, an alarm code will be shown on the display and a tone will be emitted by the
unit. The alarm code will be flashed in alternating fashion between the letters “AL” and a specific
two-character code. Before calling for Service, refer to the table below for possible solutions to
the alarm codes listed.
If any other Alarm Codes other than the ones listed above are shown on the display, first try
to reset the appliance by either turning the knob to the reset position (12 o’clock position)
or powering off the unit off and back on. If any Alarm Code reappears after resetting the
appliance, contact Service for further assistance.
ALARM CODE POSSIBLE CAUSES SOLUTION
AL 10 The appliance is
not filling with water
properly.
• Ensure the water tap is fully open.
• Ensure the water pressure is not too low. For this
information, contact your local water authority.
• Ensure the water tap is not clogged.
• Ensure the inlet hose has no kinks, damages or
bends.
• Ensure the inlet hose is properly connected.
• Ensure the filter of the inlet hose is not clogged.
• Reset the appliance by either turning the knob to
the reset position (12 o’clock position) or powering
off the unit off and back on.
AL 20 The appliance is
not draining water
properly.
• Ensure the drain hose has no kinks or bends.
• Ensure the drain hose is not clogged.
• Ensure the drain hose is connected properly.
• Ensure the house drain pipes are not clogged.
Contact a plumber if necessary.
• Reset the appliance by either turning the knob to
the reset position (12 o’clock position) or powering
off the unit off and back on.
• If water was left in the drum and needs to be
drained, turn the knob to the “rinse & spin” cycle,
deselect the “fresh rinse” option and change the
spin option to “NO SPIN”, then press start.
AL 40 The door is open or
not shut completely
when the start button
is pressed.
• Close the door completely.
• Reset the appliance by either turning the knob to
the reset position (12 o’clock position) or powering
off the unit off and back on.
AL 91 There is a
disrupt in internal
communication
between electronic
elements of the unit.
• Reset the appliance by either turning the knob to
the reset position (12 o’clock position) or powering
off the unit off and back on.
AL F0 The anti-flood device
has been activated.
• Close the water taps to the washer inlet hoses.
• Unplug the appliance.
• Call for Service.
AL H0 There is an issue with
the power supply.
• Wait until the power supply is stable.
• Ensure the power cord is still in proper operating
condition.
• Ensure the wall outlet is in proper operating condition.
• Reset the appliance by either turning the knob to
the reset position (12 o’clock position) or powering
off the unit off and back on.
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