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6 ) Restart the modem and the router.
• Please upgrade the firmware of the router.
If you’ve tried every method above but cannot access the internet, please contact the
technical support.
Q5. What should I do if I cannot find my wireless network or I cannot
connect to the wireless network?
If you fail to find any wireless network, please follow the steps below:
• Make sure the wireless function of your device is enabled if you’re using a laptop
with a built-in wireless adapter. You can refer to the relevant document or contact the
laptop manufacturer.
• Make sure the wireless adapter driver is installed successfully and the wireless
adapter is enabled.
• On Windows 7
1 ) If you see the message No connections are available, it is usually because the
wireless function is disabled or blocked somehow.
2 ) Clicking Troubleshoot and windows might be able to fix the problem by itself.
• On Windows XP
1 ) If you see the message Windows cannot configure this wireless connection,
this is usually because windows configuration utility is disabled or you are
running another wireless configuration tool to connect the wireless.
2 ) Exit the wireless configuration tool (the TP-Link Utility, for example).
3 ) Select and right click My Computer on Desktop, and select Manage to open
Computer Management window.
4 ) Expand Services and Applications > Services, and find and locate Wireless
Zero Configuration in the Services list on the right side.
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