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Symptom Cause Solution
Download progress bar is not displayed.
Download of update to smartphone has not
completed.
Check the download progress on Aha app
of the smartphone. When download of the
update to the smartphone has completed,
it will transfer the data to the system and
the system will then display the download
progress.
If using the iOS Aha app, the download
progress will not be displayed on the app.
Wait until download has competed.
The download time may vary depending
on the size of the update data and
communication status.
Download progress stops for a long time.
Communication problem with Aha app.
If updating using the Aha smartphone app,
force close and restart the Aha app, then try
again.
Communication problem with smartphone.
If updating using the Aha smartphone app,
disconnect the smartphone from the system,
close the Aha smartphone app, connect it
again using Bluetooth/USB (→P.38, 62)
and then start Aha app again.
Download is stopped and cannot be
resumed.
Communication with Wi-Fi network device or
smartphone was cut.
Check the Wi-Fi network connection.
Check the connection of the smartphone
(Bluetooth connection and Aha smartphone
app status). (→P.43)
Cannot resume install after selecting
Cancel
(Cancel) on “Software Update
Ready To Install” pop-up screen.
-
Downloads cannot be resumed if canceled,
perform update procedure again. (→P.78)
WHAT TO DO IF
243
Appendix/What To Do If/Index
9
HL8_US.indb 243 2021/04/20 9:21:23
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